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  1. New feature request; consistency across all features and dashboards/reports in the reporting parameters. Specifically Tags and Users.

    In this specific use case, I am doing some research on a variety of Occupancy scenarios on a limited (and varied) population. In Real Time I can select those Users and save them in a single View for that purpose.
    In Analysis>User Performance Metrics, I can select Tags, but not Users.
    In Analysis>Schedule Summary, I can't select Users or Tags
    In Analysis>Leave Summary, I can select Tags but not Users
    In Analysis>Schedule Tasks Analysis, I can select Tags but not Users
    In Leave>Leave…

    1 vote

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  2. Would it be possible to add a column when you pull up the workstream information that would quickly reflect the workload task that is associated with each workstream. Often times when investigating we need to see which tasks are assigned to each workstream.

    The export should return all workstream data.

    Save filters when moving between list and table views.

    Import Workstream would also be nice

    Retain filters applied to main page when opening and closing a workstream (currently filters are lost on exit)

    2 votes

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  3. We would like the ability to leverage location throughout the platform more than just in Roster viewing

    Reporting across all locations (inclusive all roles)

    Have a remote vs in person classification on user profile and make this reportable.

    1 vote

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  4. We are able to see the total After Call Work time of a user, but it would be helpful to see what each user's average after call work time is.

    1 vote

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  5. This settings option would allow for the data to be rolled up in an aggregated view across the selected workstream & teams, so we could get a high level view of key KPIs like CSAT.

    1 vote

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  6. Have an option to 'pin' the columns to the top of the Daily Performance Metrics table, so I don't get lost when scrolling through the table.

    Make the export button for the table more noticeable.

    Add the column Rostered FTE Vs. Forecast FTE (for when I'm looking at the report in advance)

    Add the column Actual FTE Vs. Forecast FTE (for when I'm doing an after the fact review of how they did on that day)

    1 vote

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