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Improvements to our WFM product

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2 results found

  1. Save multiple grid view settings on User Performance Metrics

    At the moment we can only save one grid view setting on User Performance Metrics.

    It would be nice to be able to save multiple views so we don't have to change our default view every time we need to produce a new report.

    3 votes
    0 comments  ·  Reporting  ·  Admin →
    How important is this to you?
    Started  ·  AdminAnonymous (Admin, Playvox) responded

    The ability to save column configurations to a View has been added in the new User Performance Metrics report. This report is currently in Early Access and will be released into General Access in early - mid October 2024.


    We will update this ticket when the report enters General Access.

  2. Remove the 15000 limitation from the Workstream Interaction Search report

    Limitations on the workstream interaction search only allows the return of 15000 maximum results.

    This is a cause for concern if all data available on a single day is being returned if there are more then 15000 interactions. Potentially not receiving the complete picture.

    We would like to have this limit removed or increased.
    Making this limit configurable is also an option.

    1 vote
    Started  ·  0 comments  ·  Reporting  ·  Admin →
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