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Workforce Management

Workforce Management

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Improvements to our WFM product

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2 results found

  1. Report Request: Head count dashboard by month, by role, by tag.

    Can we have a headcount dashboard, filterable by date, role, tag. Maybe end date / start date, etc, so I can track my active users (headcount) and the changes occurring within them.

    1 vote

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    Prioritized  ·  0 comments  ·  Reporting  ·  Admin →
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  2. New Report: Be able to select a task e.g. training and see all tasks by agent name and time within a given range

    As I mentioned in the summary, I'd like to be able to select a task e.g. training and see all tasks by agent name and time within a given date range

    1 vote

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