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Workforce Management

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Improvements to our WFM product

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3 results found

  1. Remove the 15000 limitation from the Workstream Interaction Search report

    Limitations on the workstream interaction search only allows the return of 15000 maximum results.

    This is a cause for concern if all data available on a single day is being returned if there are more then 15000 interactions. Potentially not receiving the complete picture.

    We would like to have this limit removed or increased.
    Making this limit configurable is also an option.

    1 vote

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  2. Report Request: Head count dashboard by month, by role, by tag.

    Can we have a headcount dashboard, filterable by date, role, tag. Maybe end date / start date, etc, so I can track my active users (headcount) and the changes occurring within them.

    1 vote

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  3. New Report: Be able to select a task e.g. training and see all tasks by agent name and time within a given range

    As I mentioned in the summary, I'd like to be able to select a task e.g. training and see all tasks by agent name and time within a given date range

    1 vote

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