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Workforce Management

Workforce Management

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Improvements to our WFM product

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2 results found

  1. Add Employee ID column to the MY TEAM ROSTER and MY TEAM SCHEDULE screens

    Add the Employee ID column next to the user’s one in the MY TEAM ROSTER and MY TEAM SCHEDULE screens to facilitate Leaders work for internal processes

    1 vote

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    1 comment  ·  Dashboard  ·  Admin →
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    Prioritized  ·  Anonymous responded

    This item is being prioritised for development.


    We are beginning planning and will provide further updates as we understand when this item can be actioned. 

  2. Create agent metrics widget for team leaders on team leader dashboard

    4 votes

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    Prioritized  ·  0 comments  ·  Dashboard  ·  Admin →
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