47 results found
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Add the same way to select a color in Workstream Configuration as the setup in Task Configuration
The task configuration of selecting a color in task is more user friendly, and quicker to select a color. The view is horizontal instead of vertical, and the square of colors is larger.
1 vote -
Improvement: Update tasks in leave requests and shifts when they're updated in Administration -> Tasks.
If a task is updated under Administration -> Tasks, it would be nice if all related Leave Requests / Shifts that contain the task are updated to reflect the changes. This includes task attributes such as color, name, paid vs unpaid.
1 vote -
‘Planned activity’ setting in Task Definition to better reflect that it enables WFMs to add the Task ad-hoc in Roster Management.
I want the 'Planned activity' setting in Task Definition to better reflect that it enables WFMs to add the Task ad-hoc in Roster Management.
1 vote -
For users with multi-week availability, can we see Week #1 of the rotation represented on the availability preview calendar?
When I am setting up multi-week availabilities for my users, I can enter the date which I want their rotation to begin in a field but it's hard to see this date reflected on the availbility preview calendar. Is there a way to make this clearer?
1 vote -
Move the seniority scale from under Contract to User Preferences on the user profile
The Seniority Scale available in a user's profile settings is attached to the 'Contract' section of the profile.
We believe it makes more sense for the scale to be available under User Preferences, as it is used by the rostering engine to determine which user is more likely to get their preferences based on seniority.
1 vote -
Reset Passwords directly in the user profiles
Removes the workaround of sending reset links to external system when emails are not active
Handy: We will have a bunch of new agents coming/going soon. It'd be nice to highlight a bunch of agents and do a batch password reset/schedule template update. Instead of going through them one by one0 votes -
Rename Business Role to Agent Skill
Universally known terminology would be simpler to explain to onboarding customers. Matches majority of CRM and Telephony skills based terminology
0 votes
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