26 results found
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Better Help Documentation
Specifically for task management, we should have examples of tasks and their configurations based on standard practices. For example, does a "busy" segment count towards or against adherence/occupancy? How is that set up in PlayVox to show accordingly in RTA.
1 vote -
user profile date
In the Manage User section when looking at the Start and End date it shows the example of the date format as
yyyy-mm-dd but then presents the date as dd-mm-yyyy
Since this is not a standard across other countries it depends on how you grew up interpreting the information when the numbers do not surpass 12 in the date it is hard to tell what is the day vs month
1 vote -
Log Authentication Events to event log
Allow Auth events to be propagated to the event log to allow system administrators to trace Auth behaviour.
The events that should be tracked are:
SAMLLoginSuccessfulEvent (SAML)
LoginSuccessfulEvent (Username / Password)
LoginFailedEvent (Username / Password)1 vote -
Google Chrome Extension - Ability to change status after shift completed (Leadtech)
Leadtech team would like that the agent does not have any limitation to change their status after the scheduled time, so that they can fulfill all the tasks assigned for that day.
For example: the agent started their shift at 09:30 (because of the flexibility they have to start between 7:00 am and 9:30 am), the agent should be able to execute the tasks scheduled in the period 07h-09h30 at the end of their shift.
6 votes -
Ability to hide Deleted Teams from Teams filter
Ability to hide Deleted Teams from Teams filter in every screen. Currently Deleted Teams are displayed in some screen filters (e.g Realtime work summary or Leave Request search ) while they are not in other screens (e.g. My Team Roster or Schedule Summary). To be consistent the display should be the same (either hide Deleted Teams everywhere or at least give the ability to hide them by a new permission).
1 voteThank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
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Simplify Help Center log in and open to all users
I am often getting questions about how to log in to the Help Center.The log in process to the Help Center is not intuitive, requiring copy pasting the WFM URL (even if the user comes from Playvox by clicking on Help), then clicking on Log in with SSO (even if the user is already logged in to Playvox).
The process id described here: https://help-wfm.playvox.com/hc/en-us/articles/19348573830419-How-Do-I-Access-the-Help-Center-
At least for users already logged in to Playvox, they should just click on Help and be taken to the Help Center, without additional login.Another issue is that not all users have access to the…
2 votes -
Limit Slack notifications being sent based on user slack notifications
Prevent users from being able to select any public Slack channel based on user permissions (ie. Agents cannot set up a Slack notification subscription to send to a public channel, Slack notifications can only be sent to their DM)
1 vote -
Suggestion for Profile Creation
Could we look at possibly including some kind of message popping up when a new user profile is about to be finalised and created?
We recently had a new starter who shares the same name as an existing user and at the point of creation we didn't have any other info (email address etc) apart from their name.
When it came to creating that new profile it effectively took over that of the existing user and deleted all of their shifts from roster (new agent was hired into a different department) etc.
So the proposal/suggestion would be in these rare…
1 vote -
Create a log in button on the OKTA time out screen allows you to log in
When user leaves their Playvox WFM page on idly and got timed out, when they resume and try to do something, it immediately brings them to a 404 page
2 votes -
Incoming activity notification
Something that will notify them that they should be on break or any other aux based on what's plotted in their roster? Or like an alert that will tell them to move to a certain task that is plotted in their roster.
We are not integrated with Zendesk and are using a different platform
3 votes -
Alerting
Real time notifications to configurable destination (email, Slack, system message, system pop-up) for issues with agent performance.
2 votes -
Easier Date Selector
Allowing for easier date selection when you are toggling back months or even years to be able to quickly select the month and year vs having to toggle dozens of months forwards or backwards.
1 vote -
Leave and shift swap email notifications improvement on Manager side
Given that actually we can only setup one user as Team Manager and all leave and shift swap email notifications are concerned it will be great to introduce these improvements:
Have the ability to setup multiple users as Team Manager (e.g. 2 leaders managing the same team)
Have the ability to associate leave notifications to a Manager only if a specific leave type code is selected (e.g. Manager A will receive notifications only if leave type codes AA,BB,CC are included in the request) or to choose which type of notifications will be received (e.g. Manager B will only receive shift…
3 votes -
Agent Schedule Views
Allow the agent schedule views (My Team Schedule, My Team Roster) to be sorted by shift start time, etc. similar to Manage Roster. Allow for business role and tag filtering as well.
1 vote -
Bulk User Imports
For bulk import of users, want to be able to just add to certain columns only, and re-import just the columns needed, not the entire file. This would allow efficiency if the site reads that nothing else changed, just the columns that were re-imported.
1 vote -
Chrome Extension - Logout button disabled
A repeated query from agents is that their Logout button is greyed out in the chrome extension. This is because they have gone past their rostered hours so the chrome extension does not detect a schedule.
A workaround for this is to logout of the chrome extension all together via the hamburger menu.
I think the logout button in the chrome extension should remain active even past shift end times to enhance the user experience.
1 vote -
Unsaved Changes Notifications
Add a notification to all screens (user mgmt. user profiles, etc.) when you have unsaved changes and are leaving the page.
1 vote -
Add Parent Group filtering options
Add Parent Group filtering options in Manage Roster, User Mgmt, etc.
1 vote -
Preferred days off
Have the ability to configure at user level preferred days off as hard constraint (RDO 100% of the time) and for each availability week (e.g. if there are 2 availability weeks, be able to configure Tuesday as RDO only for the week 2)
1 vote -
Include page preferences in saved Views for all reports in Playvox WFM
Saved Views do not include the preferences on which the view was based when created for a lot of reports in Playvox WFM.
Only Realtime views (Work Summary and Performance Summary) currently save preferences to Views. It would be nice to have this everywhere else.
4 votes
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