27 results found
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Change some screens/pages to display list in alphabetical order by default
Examples: when I edit a System role, on the Permissions tab, I would like that to display in alphabetical order by Category. Other pages that don't display in alphabetical order by default: the Manage Roster Config page, the Manage Workplans screen. Also, Manage Roster, Open Roster, click on Find, the roster configs list not in alphabetical order. I know I can click on the Name heading to sort, but would be good not to have to each time
1 vote -
Add a new SMS channel for text message capture
It would be nice to see SMS added to Playvox as a Channel, as it's increasingly becoming a channel customers connect with us on.
As well as adding the channel, can we make sure it's also included in all reporting the way other channels (Chat, Ticket, Phone, Social) are?
1 vote -
Add YTD shortcut into filters
Can we have a simple short cut on reports that allow us to select YTD without having to manually select the date range ourselves?
1 vote -
“Auto refresh” of landing page
It would be great to have both 'Activities' and Agent / Team / Business metrics on the user landing dashboard auto-refresh so that I don't have to refresh the page to pull in the latest status.
1 vote -
Rename metrics in Scenarios to be consistent with other screens
When creating scenarios, the metrics listed next to workstreams (to set targets for ticket workstreams) are named differently on the workstream analysis and details reports.
Rename to be consistent:
Wait/TFR = Time to First Response
First Solved Time= First Solved Handle Time
First Answer Effort = First Answer Handle Time
Solve Effort= Total Handle Time1 vote -
View the new colour I choose for a task straight away after I changed so that I will make sure the new colour was applied.
I want to be able to view the new colour I choose for a task straight away after I changed so that I will make sure the new colour was applied.
1 vote -
Improve searching with user tags (they have to be typed in full in exact spelling to show right now).
Can we make user tags a dropdown / selectable list or display available tags when you start typing? This is for reports and the user profile.
1 vote
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