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Improvements to our WFM product

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  1. Zendesk widget - Whos online status

    In the Zendesk-Agyle Time widget, under the "Who's Online" tab, it shows how many people are online for chat & phone, but not who.

    On the same tab, in the section below, there are agents listed. However, it is a list of everyone who is scheduled for the day, not those who are online at that time.

    It would be great to have a combination of these features where we could see who was online in real time on various channels. I've attached a marked-up screenshot.

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