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Workforce Management

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Improvements to our WFM product

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496 results found

  1. Roster Permissions - Make the Administrator role exempt from all Roster Permissions

    1 vote

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  2. Add the same way to select a color in Workstream Configuration as the setup in Task Configuration

    The task configuration of selecting a color in task is more user friendly, and quicker to select a color. The view is horizontal instead of vertical, and the square of colors is larger.

    1 vote

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    Acknowleged  ·  0 comments  ·  System Configuration  ·  Admin →
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  3. When searching for users within shift templates remove the case sensitive requirement

    1 vote

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  4. Ability in the Manage Roster to do a find and replace all of a task for an entire day.

    1 vote

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  5. Open single user workactivity summary when clicking on an agent in performance dashboard

    It would be great to be able to drilldown into an agent's data from the User Performance Metrics report, so that I can investigate why a certain metric might be above / below what I am expecting.

    1 vote

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  6. Manage Roster: Copy/Clone Shifts - Allow overwriting of existing shifts with a new shift

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  7. Shift Swap: Ability to swap a lunch break within a shift both daily and within a roster period

    1 vote

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  8. Schedule/Roster Listing: Grey Out 'Open for Editing' When Permission to View Manage Rosters Only

    1 vote

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  9. Add agent's name on dialogue box for intraday tasks added via drag and drop on Manage Roster screen

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  10. manage roster to be able to find people that are available / would prefer to work at specific times

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  11. Generate Roster - Prevent user from generating roster if there are agents without availabilities set

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  12. Put in place a hierarchy that will allow RDOs to be overwritten by a different type of leave request

    1 vote

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  13. Update Bulk Edit to be more dynamic (only productive tasks right now. Ability to change to any task)

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  14. Prevent Save on Manage Roster page when shifts have been added that fall outside of the roster period

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  15. Update Leave Mgmt to align with the changes made to account for future leave / RDOs in Fixed Rotations

    Roster Generation was updated for fixed rotations to ensure that future approved leaves outside of an agent's set rotation pattern for a given week were accounted for.

    What we need to do now is ensure that the Leave Management side of the system is also updated to reflect the new logic in this scenario.

    1 vote

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    0 comments  ·  Leave Management  ·  Admin →
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  16. Fixed rotations enhancements: Agents being able to view the rotation and the structure of the rotation

    1 vote

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  17. I would like all leave and schedule swap approval emails to have the agent's supervisor on the cc line

    1 vote

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  18. Ability to bulk import new workstreams and / or bulk update existing workstreams through import

    We have to basically re-create them in the workstreams again, whereas an import would save loads of time. Same for business roles and tasks actually, being able to import them.

    1 vote

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  19. Improvement: Update tasks in leave requests and shifts when they're updated in Administration -> Tasks.

    If a task is updated under Administration -> Tasks, it would be nice if all related Leave Requests / Shifts that contain the task are updated to reflect the changes. This includes task attributes such as color, name, paid vs unpaid.

    1 vote

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  20. Manager and Advocate Submits request for schedule changes (not allowing them to make changes themselves.)

    1 vote

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