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Improvements to our WFM product

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495 results found

  1. Capacity Planner: Ability to add multiple users to a template in bulk. E.g. I need to add 10 x this type of user

    1 vote

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  2. Manage Roster Save Favourite: Add the ability to filter Fit Visible Items AND Show Schedule Coverage turned off

    1 vote

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  3. If you delete the last task for a shift - Remove the shift line from the roster on save (prompt user to alert them)

    1 vote

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  4. Admin>Groups>Metrics Page: All values fields should indicate the unit of measurement and carry through to dashboards

    Every measurement should have units, and every graph should be normalised for ease of use - specifically if it is greater than say >120seconds the scale should default to minutes. Furthermore, you should have the ability to change by unit (sec/min/hour) as desired, which is important depending on channel.

    1 vote

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    Acknowleged  ·  0 comments  ·  Metrics  ·  Admin →
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  5. Queue/Views: Want to be able to get a view on how many NEW and OPEN tickets are in each workstream at a point in time

    I want to see live numbers in the Real Time Perf Summary and Workstream Analysis View

    1 vote

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  6. Capacity Planner - Overlay last years / last months actual planned / unplanned leave % when viewing / updating leave.

    1 vote

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  7. Manage Rosters page - under Tools, Add Shifts - display only shift templates that relate to that roster configuration

    1 vote

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  8. Incremental OT offerings so allow users to not count as a full head in an hour segment when only picking up 4:30-5:00

    1 vote

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  9. Manage Roster: When filling empty spaces left by removing a task on the roster have an alternate to using the default task

    1 vote

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  10. Allow Leave thresholds to be applied using the Event logic e.g. can be set for every Monday or for the last Friday of each month

    1 vote

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    Under Review  ·  0 comments  ·  Leave Management  ·  Admin →
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  11. Update Filter Options based on seperate rosters in configuration (Don't want premier roster people to see Advocayc/Master roster)

    1 vote

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  12. ‘Planned activity’ setting in Task Definition to better reflect that it enables WFMs to add the Task ad-hoc in Roster Management.

    I want the 'Planned activity' setting in Task Definition to better reflect that it enables WFMs to add the Task ad-hoc in Roster Management.

    1 vote

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    Acknowleged  ·  0 comments  ·  System Configuration  ·  Admin →
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  13. Agent Minimum hours between shifts contract rule being over-ruled by a shift template rule: To be corrected and applied in reverse

    1 vote

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  14. Manage roster page: Can we have a 'Save All' and a seperate 'Publish All' button to save all open rosters or to publish all open rosters

    1 vote

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  15. User Configuration - An option to sync Leave Configuration

    I want to have an option to sync the Availabilities Start Time with the Leave Configuration Start Time when configuring a User Template

    So that I don't need to manually set the Start Time on Leave Configuration if it matches the user's Availabilities Start Time.

    1 vote

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    Acknowleged  ·  0 comments  ·  System Configuration  ·  Admin →
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  16. Add a line to the schedule coverage graph when a forecast scenario is selected in addition to the forecast requirement line.

    1 vote

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  17. Add information / tool tips to Task Configuration

    Add tool tips or help text to explain what each task configuration option impacts in Playvox WFM.

    I.e, flag which option impacts the visibility of the task in the Zendesk App, Roster Configuration or Leave Management.

    1 vote

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  18. Not needing to save Roster Config to save new template should auto add and save in Roster config.

    Either add it, or make me choose the templates.

    1 vote

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  19. Allow Playvox WFM to auto add additional hours based on FTE requirements

    (ie. short 20% of FTE requirement, allow additional hours to be auto added)

    1 vote

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    Planned  ·  0 comments  ·  Scheduling  ·  Admin →
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  20. Workplans: Where two or more workplans combine into one roster

    create the ability to have the same shift start time across all workplans for an agent for a roster period

    1 vote

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