Skip to content
← Welcome to the Playvox Idea Portal

124 search results

(thinking…)
Reset

  1. Report that lists any agents NOT allocated to a workload  ·  Acknowleged

  2. "Connect" questions from different scorecards for a combined reporting  ·  Acknowleged

  3. ADD response hour to exported VoC report  ·  Acknowleged

  4. Ability to edit and dispute Evaluation Reviews  ·  Acknowleged

  5. Add scheduled workload data to Playvox API  ·  Acknowleged

  6. Ability for team leaders/managers to flag interactions that need to be reviewed  ·  Acknowleged

  7. The ability to export all awarded Karma points via the managed Karma screen  ·  Acknowleged

  8. Workload Mapping using zendesk group assignment  ·  Acknowleged

  9. No Future dates on Date fields

  10. Export Chart Data to CSV  ·  Completed

  11. Retroactively make changes to agent workflow  ·  Acknowleged

  12. Add Email Column Option to User Performance Metrics  ·  Planned

  13. Configure the historical data to use for Forecast Arrival Patterns  ·  Acknowleged

  14. A report to list all agents that have NOT be evaluated within a given time frame  ·  Acknowleged

  15. Working filters for exporting to CSV files  ·  Acknowleged

  16. Selecting multiple topics

  17. Agent performance by question group, not just section  ·  Acknowleged

  18. Scorecard Question results for Calibrations  ·  Acknowleged

  19. Improved error messaging in FTP logs  ·  Acknowleged

  20. Ability to coach within Playvox for analysts  ·  Acknowleged

1 3 5 6 7