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  1. When Exporting data, report percentage metrics as decimals

  2. Workload export functionality  ·  Acknowleged

  3. A report to list all agents that have NOT be evaluated within a given time frame  ·  Acknowleged

  4. Analysis - Creation of Payroll Detail Report by Agent  ·  Acknowleged

  5. Improve Data Management page  ·  Acknowleged

  6. Add Email Column Option to User Performance Metrics  ·  Planned

  7. Real Time Amazon data

  8. Remove/hide Table Menu that hovers right below data entry when entering KPIs into tables in coaching template

  9. Report that lists any agents NOT allocated to a workload  ·  Acknowleged

  10. Ability to set 'interaction creation date' and 'interaction resolution date' as standard fields in evaluation  ·  Acknowleged

  11. "Connect" questions from different scorecards for a combined reporting  ·  Acknowleged

  12. ADD response hour to exported VoC report  ·  Deferred

  13. Add scheduled workload data to Playvox API  ·  Acknowleged

  14. Display more data in Roster Summary table  ·  Acknowleged

  15. Ability for team leaders/managers to flag interactions that need to be reviewed  ·  Acknowleged

  16. Report and Filter Use Case by Case Reasons  ·  Acknowleged

  17. The ability to export all awarded Karma points via the managed Karma screen  ·  Acknowleged

  18. Filter using Satisfaction Date  ·  Acknowleged

  19. No Future dates on Date fields  ·  Acknowleged

  20. Workload Mapping using zendesk group assignment  ·  Acknowleged

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