89 search results
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Backdating Improvement · Under Review
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Workload export functionality · Acknowleged
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All tries score is blended in reports, while export has only the last try · Acknowleged
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A report to list all agents that have NOT be evaluated within a given time frame · Acknowleged
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Ability for users request topics to be defined by admins · Acknowleged
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deletion
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Karma Points assigned to specific evaluations · Acknowleged
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Ability to grant multiple roles to a user · Acknowleged
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Ability to clone KPIs and campaigns through sites · Acknowleged
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Possibility of Customizable Metrics in User Performance Metrics · Acknowleged
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Custom Calculated Metrics · Acknowleged
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Scorecard Question results for Calibrations · Acknowleged
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Improved error messaging in FTP logs · Acknowleged
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View Employee ID field in the Edit User section and in the Manage Users table · Acknowleged
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Ability to coach within Playvox for analysts · Acknowleged
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View/enroll/delete roles · Acknowleged
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Ability to edit and dispute Evaluation Reviews
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Ability to see and review and even correct if possible historical data and fixed forecast data that has been imported · Acknowleged
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Ability for team leaders/managers to flag interactions that need to be reviewed · Acknowleged
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New metrics to track an agent's first response after a ticket is assigned to them