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  1. Add schedule for single agent to roster  ·  Completed

  2. Dashboards for System Admins: Create an overview of data metrics visible  ·  Acknowleged

  3. When Exporting data, report percentage metrics as decimals

  4. Events: Detailed View/dashboard for all events and ability to export data  ·  Acknowleged

  5. Workload export functionality  ·  Completed

  6. Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours  ·  Prioritized

  7. A report to list all agents that have NOT be evaluated within a given time frame  ·  Acknowleged

  8. Add Email Column Option to User Performance Metrics  ·  Planned

  9. Real Time Amazon data

  10. Improve Data Management page  ·  Acknowleged

  11. "Connect" questions from different scorecards for a combined reporting  ·  Acknowleged

  12. Report that lists any agents NOT allocated to a workload  ·  Acknowleged

  13. Remove/hide Table Menu that hovers right below data entry when entering KPIs into tables in coaching template  ·  Acknowleged

  14. ADD response hour to exported VoC report  ·  Deferred

  15. Add scheduled workload data to Playvox API  ·  Acknowleged

  16. Ability for team leaders/managers to flag interactions that need to be reviewed  ·  Acknowleged

  17. Display more data in Roster Summary table  ·  Acknowleged

  18. The ability to export all awarded Karma points via the managed Karma screen  ·  Acknowleged

  19. Report and Filter Use Case by Case Reasons  ·  Acknowleged

  20. Workload Mapping using zendesk group assignment  ·  Acknowleged

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