134 search results
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Add schedule for single agent to roster · Completed
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Dashboards for System Admins: Create an overview of data metrics visible · Acknowleged
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When Exporting data, report percentage metrics as decimals
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Events: Detailed View/dashboard for all events and ability to export data · Acknowleged
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Workload export functionality · Completed
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Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours · Prioritized
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A report to list all agents that have NOT be evaluated within a given time frame · Acknowleged
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Add Email Column Option to User Performance Metrics · Planned
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Real Time Amazon data
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Improve Data Management page · Acknowleged
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"Connect" questions from different scorecards for a combined reporting · Acknowleged
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Report that lists any agents NOT allocated to a workload · Acknowleged
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Remove/hide Table Menu that hovers right below data entry when entering KPIs into tables in coaching template · Acknowleged
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ADD response hour to exported VoC report · Deferred
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Add scheduled workload data to Playvox API · Acknowleged
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Ability for team leaders/managers to flag interactions that need to be reviewed · Acknowleged
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Display more data in Roster Summary table · Acknowleged
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The ability to export all awarded Karma points via the managed Karma screen · Acknowleged
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Report and Filter Use Case by Case Reasons · Acknowleged
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Workload Mapping using zendesk group assignment · Acknowleged