124 search results
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Report that lists any agents NOT allocated to a workload · Acknowleged
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"Connect" questions from different scorecards for a combined reporting · Acknowleged
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ADD response hour to exported VoC report · Acknowleged
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Ability to edit and dispute Evaluation Reviews · Acknowleged
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Add scheduled workload data to Playvox API · Acknowleged
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Ability for team leaders/managers to flag interactions that need to be reviewed · Acknowleged
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The ability to export all awarded Karma points via the managed Karma screen · Acknowleged
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Workload Mapping using zendesk group assignment · Acknowleged
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No Future dates on Date fields
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Export Chart Data to CSV · Completed
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Retroactively make changes to agent workflow · Acknowleged
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Add Email Column Option to User Performance Metrics · Planned
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Configure the historical data to use for Forecast Arrival Patterns · Acknowleged
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A report to list all agents that have NOT be evaluated within a given time frame · Acknowleged
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Working filters for exporting to CSV files · Acknowleged
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Selecting multiple topics
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Agent performance by question group, not just section · Acknowleged
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Scorecard Question results for Calibrations · Acknowleged
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Improved error messaging in FTP logs · Acknowleged
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Ability to coach within Playvox for analysts · Acknowleged