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  1. Backdating Improvement  ·  Under Review

  2. Workload export functionality  ·  Acknowleged

  3. All tries score is blended in reports, while export has only the last try  ·  Acknowleged

  4. A report to list all agents that have NOT be evaluated within a given time frame  ·  Acknowleged

  5. Ability for users request topics to be defined by admins  ·  Acknowleged

  6. deletion

  7. Karma Points assigned to specific evaluations  ·  Acknowleged

  8. Ability to grant multiple roles to a user  ·  Acknowleged

  9. Ability to clone KPIs and campaigns through sites  ·  Acknowleged

  10. Possibility of Customizable Metrics in User Performance Metrics  ·  Acknowleged

  11. Custom Calculated Metrics  ·  Acknowleged

  12. Scorecard Question results for Calibrations  ·  Acknowleged

  13. Improved error messaging in FTP logs  ·  Acknowleged

  14. View Employee ID field in the Edit User section and in the Manage Users table  ·  Acknowleged

  15. Ability to coach within Playvox for analysts  ·  Acknowleged

  16. View/enroll/delete roles  ·  Acknowleged

  17. Ability to edit and dispute Evaluation Reviews

  18. Ability to see and review and even correct if possible historical data and fixed forecast data that has been imported  ·  Acknowleged

  19. Ability for team leaders/managers to flag interactions that need to be reviewed  ·  Acknowleged

  20. New metrics to track an agent's first response after a ticket is assigned to them

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