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  1. Analysis - Creation of Payroll Detail Report by Agent  ·  Acknowleged

  2. Improve Data Management page  ·  Acknowleged

  3. Remove/hide Table Menu that hovers right below data entry when entering KPIs into tables in coaching template

  4. Report that lists any agents NOT allocated to a workload  ·  Acknowleged

  5. "Connect" questions from different scorecards for a combined reporting  ·  Acknowleged

  6. ADD response hour to exported VoC report  ·  Acknowleged

  7. Add scheduled workload data to Playvox API  ·  Acknowleged

  8. Display more data in Roster Summary table  ·  Acknowleged

  9. Ability for team leaders/managers to flag interactions that need to be reviewed  ·  Acknowleged

  10. The ability to export all awarded Karma points via the managed Karma screen  ·  Acknowleged

  11. Report and Filter Use Case by Case Reasons  ·  Acknowleged

  12. Workload export functionality  ·  Acknowleged

  13. Workload Mapping using zendesk group assignment  ·  Acknowleged

  14. No Future dates on Date fields  ·  Acknowleged

  15. Retroactively make changes to agent workflow  ·  Acknowleged

  16. Being able to use scenarios while looking at Analysis and Realtime reporting  ·  Acknowleged

  17. Selecting multiple topics  ·  Acknowleged

  18. Normalize AHT by Interval  ·  Acknowleged

  19. Configure the historical data to use for Forecast Arrival Patterns  ·  Acknowleged

  20. Working filters for exporting to CSV files  ·  Acknowleged

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