153 search results
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calibration custom fields to be pre-filled with the information that was placed in the original evaluation · Completed
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Please help fix column formatting on data tables · Started
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Marking an agent as out of office/sick/vacation · Acknowleged
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Option to edit Reviews after then have been submitted · Acknowleged
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Completion Thresholds for Workload Report · Acknowleged
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Alert me if there are active user profiles that are not configured properly · Acknowleged
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Add schedule for single agent to roster · Completed
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Dashboards for System Admins: Create an overview of data metrics visible · Acknowleged
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No Future dates on Date fields · Acknowleged
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Retroactively make changes to agent workflow · Acknowleged
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Ability to edit and dispute Evaluation Reviews · Acknowleged
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Display more data in Roster Summary table · Acknowleged
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Interaction ID Filter on Calibrations tab · Completed
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A report to list all agents that have NOT be evaluated within a given time frame · Acknowleged
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Embedding Videos on Lessons/Courses. · Acknowleged
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Add Email Column Option to User Performance Metrics · Planned
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Improve Data Management page · Acknowleged
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Remove/hide Table Menu that hovers right below data entry when entering KPIs into tables in coaching template
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Report that lists any agents NOT allocated to a workload · Acknowleged
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"Connect" questions from different scorecards for a combined reporting · Acknowleged