150 search results
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Report and Filter Use Case by Case Reasons · Acknowleged
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Include Playvox user ID as seen in the URL when exporting active users · Under Review
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Workload export functionality · Acknowleged
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Schedule Only on Predefined Intervals · Acknowleged
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Selecting multiple topics · Acknowleged
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Agent performance by question group, not just section · Acknowleged
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Being able to use scenarios while looking at Analysis and Realtime reporting · Acknowleged
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Normalize AHT by Interval · Acknowleged
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Configure the historical data to use for Forecast Arrival Patterns · Acknowleged
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Historical Pattern Summary - Ability to select day of week when looking at multiple weeks · Acknowleged
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Working filters for exporting to CSV files · Acknowleged
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Improved error messaging in FTP logs · Acknowleged
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Scorecard Question results for Calibrations · Acknowleged
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Ability to coach within Playvox for analysts · Acknowleged
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Unify format of value field in answers' feedback in evaluations · Acknowleged
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Events: Detailed View/dashboard for all events and ability to export data · Acknowleged
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Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours · Prioritized
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Calibrations export data to include analyst's email · Completed
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Bulk User Imports - Scheduling User Profile Changes · Under Review
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Linking new shift IDs to agents after published roster - no adherence/occupancy · Under Review