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  1. Being able to use scenarios while looking at Analysis and Realtime reporting  ·  Acknowleged

  2. Working filters for exporting to CSV files  ·  Acknowleged

  3. Agent performance by question group, not just section  ·  Acknowleged

  4. Scorecard Question results for Calibrations  ·  Acknowleged

  5. Improved error messaging in FTP logs  ·  Acknowleged

  6. Events: Detailed View/dashboard for all events and ability to export data  ·  Acknowleged

  7. Ability to coach within Playvox for analysts  ·  Acknowleged

  8. Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours  ·  Prioritized

  9. Calibrations export data to include analyst's email  ·  Completed

  10. Evaluate the Analyst: Ability to export Review's data using APIs  ·  Deferred

  11. Linking new shift IDs to agents after published roster - no adherence/occupancy  ·  Under Review

  12. include the parameters for start time and end time from the api call in the following endpoints  ·  Acknowleged

  13. interactions - description field  ·  Acknowleged

  14. Track Time to Subsequent Reply Metric  ·  Acknowleged

  15. LivePerson Connector  ·  Acknowleged

  16. Reporting Across Multiple Time Zones  ·  Acknowleged

  17. Integration with Servicenow  ·  Acknowleged

  18. Backdating Improvement  ·  Under Review

  19. Chrome Extension - Logout button disabled  ·  Acknowleged

  20. Order of Operation in Coaching 2.0

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