89 search results
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Dashboards for System Admins: Create an overview of data metrics visible · Acknowleged
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Smart topic classification with Custom Intents · Completed
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Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours · Prioritized
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Track Time to Subsequent Reply Metric · Acknowleged
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Export all messages from Search · Acknowleged
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Enable more filter options for leave pages · Under Review
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Ability to cascade features/metrics/leave from the group level, or from one team to another clone metrics · Acknowleged
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Add a 'No Grouping' settings option to the Workstream Analysis · Under Review
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Changes to schedule analysis report · Acknowleged
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Normalize AHT by Interval · Acknowleged
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Open single user workactivity summary when clicking on an agent in performance dashboard · Acknowleged
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Scheduled Scorecards Publishing · Acknowleged
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Rename metrics in Scenarios to be consistent with other screens · Acknowleged
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Being able to use scenarios while looking at Analysis and Realtime reporting · Acknowleged
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Analysis - Creation of Payroll Detail Report by Agent · Acknowleged
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Increase the Roster Filters option · Acknowleged
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Export Topic and Topic Group reports to CSV · Completed
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Limit access with Read-only user accounts · Completed
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Collapse rows in Work Summary · Acknowleged
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Store report configuration in the URL for easy bookmarking and sharing · Completed