119 search results
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Scorecard Question results for Calibrations · Acknowleged
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Agent performance by question group, not just section · Acknowleged
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Improved error messaging in FTP logs · Acknowleged
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Events: Detailed View/dashboard for all events and ability to export data · Acknowleged
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Evaluate the Analyst: Ability to export Review's data using APIs · Deferred
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Ability to coach within Playvox for analysts · Acknowleged
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Linking new shift IDs to agents after published roster - no adherence/occupancy · Under Review
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Calibrations export data to include analyst's email · Completed
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Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours · Prioritized
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include the parameters for start time and end time from the api call in the following endpoints · Acknowleged
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interactions - description field · Acknowleged
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Track Time to Subsequent Reply Metric · Acknowleged
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LivePerson Connector · Acknowleged
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Integration with Servicenow · Acknowleged
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Reporting Across Multiple Time Zones · Acknowleged
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Backdating Improvement · Under Review
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Enable more filter options for leave pages · Under Review
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Unify format of value field in answers' feedback in evaluations · Acknowleged
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Chrome Extension - Logout button disabled · Acknowleged
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Order of Operation in Coaching 2.0