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  1. Intraday Template Second Workload Column Should Be AFSHT  ·  Acknowleged

  2. Ability to set 'interaction creation date' and 'interaction resolution date' as standard fields in evaluation  ·  Acknowleged

  3. Reporting: Additional report in Analysis for LogIn/LogOut  ·  Acknowleged

  4. Add agent emails to reports  ·  Acknowleged

  5. Add more columns to the table view of Workstream Configurations  ·  Under Review

  6. Workload Team Alignment and Current Week ONLY Contact option  ·  Acknowleged

  7. View/enroll/delete roles  ·  Acknowleged

  8. Ability to see and review and even correct if possible historical data and fixed forecast data that has been imported  ·  Acknowleged

  9. Scheduled user profile changes should be effective on the date entered, not at the start of the roster  ·  Acknowleged

  10. New metrics to track an agent's first response after a ticket is assigned to them  ·  Acknowleged

  11. Rename metrics in Scenarios to be consistent with other screens  ·  Acknowleged

  12. Ability to cascade features/metrics/leave from the group level, or from one team to another clone metrics  ·  Acknowleged

  13. Changes to schedule analysis report  ·  Acknowleged

  14. Open single user workactivity summary when clicking on an agent in performance dashboard  ·  Acknowleged

  15. Scheduled Scorecards Publishing  ·  Acknowleged

  16. Add a 'No Grouping' settings option to the Workstream Analysis  ·  Under Review

  17. Show detailed information for PTO/NCNS in User Shift Tab and linked to the Actual Schedule  ·  Acknowleged

  18. date filter in new reporting  ·  Completed

  19. Drill down from Performance Summary into Workstream Details  ·  Acknowleged

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