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  1. Having notification in Playvox for the usage of translator  ·  Acknowleged

  2. Coaching Effectiveness Feature

  3. Ability to see and review and even correct if possible historical data and fixed forecast data that has been imported  ·  Acknowleged

  4. Auto QA Interaction ID Link

  5. Scheduled user profile changes should be effective on the date entered, not at the start of the roster  ·  Acknowleged

  6. New metrics to track an agent's first response after a ticket is assigned to them  ·  Acknowleged

  7. Ability to cascade features/metrics/leave from the group level, or from one team to another clone metrics  ·  Acknowleged

  8. Changes to schedule analysis report  ·  Acknowleged

  9. Add a 'No Grouping' settings option to the Workstream Analysis  ·  Under Review

  10. Open single user workactivity summary when clicking on an agent in performance dashboard  ·  Acknowleged

  11. Scheduled Scorecards Publishing  ·  Acknowleged

  12. Show detailed information for PTO/NCNS in User Shift Tab and linked to the Actual Schedule  ·  Acknowleged

  13. date filter in new reporting  ·  Completed

  14. Drill down from Performance Summary into Workstream Details  ·  Acknowleged

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