150 search results
-
New Report: Be able to select a task e.g. training and see all tasks by agent name and time within a given range · Prioritized
-
Show detailed information for PTO/NCNS in User Shift Tab and linked to the Actual Schedule · Acknowleged
-
Reset Passwords directly in the user profiles · Acknowleged
-
date filter in new reporting · Completed
-
Visibility of shift template details on user profile · Acknowleged
-
Expose an estimated service level based on forecast and rostered agents · Completed
-
Drill down from Performance Summary into Workstream Details · Acknowleged
-
Leave Summary Report Improvements · Acknowleged
-
Ability to configure multiple locations on a user's profile and restrict those locations to particular days in the week · Prioritized
-
Community Directory to show Team reference · Acknowleged