154 search results
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Changes to schedule analysis report · Acknowleged
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Open single user workactivity summary when clicking on an agent in performance dashboard · Acknowleged
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Add a 'No Grouping' settings option to the Workstream Analysis · Under Review
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New Report: Be able to select a task e.g. training and see all tasks by agent name and time within a given range · Prioritized
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Average handle time and ASA · Acknowleged
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Show detailed information for PTO/NCNS in User Shift Tab and linked to the Actual Schedule · Acknowleged
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Reset Passwords directly in the user profiles · Acknowleged
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date filter in new reporting · Completed
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Visibility of shift template details on user profile · Acknowleged
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Expose an estimated service level based on forecast and rostered agents · Completed
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Leave Summary Report Improvements · Acknowleged
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Drill down from Performance Summary into Workstream Details · Acknowleged
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Ability to configure multiple locations on a user's profile and restrict those locations to particular days in the week · Prioritized
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Community Directory to show Team reference · Acknowleged