76 search results
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Target specific conversation types or user queries for QA evaluations · Under Review
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Reports filtered by integrations meta-data · Under Review
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Quality reports add custom fields as filters · Prioritized
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Export Announcements data · Acknowleged
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Dynamic Team Selection/Historic Data Accuracy · Acknowleged
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Calibration comparison granular data · Acknowleged
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Reports flexibility and schedule export · Acknowleged
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archive vs deleting workloads · Started
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Allow data export of time spent per evaluation/review/dispute · Acknowleged
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Making adding a comment when skipping an interaction optional · Completed
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Advanced Dispute Reporting · Acknowleged
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Separate Evaluate the Analyst data from Calibration data · Acknowleged
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Bulk Uploading User Changes · Completed
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Historical Performance Metrics · Under Review
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Data information in FTP Log · Acknowleged
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Disputes be dated from the date they were submitted and not the original evaluation date · Acknowleged
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Dashboard with overtall data of agents · Acknowleged
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Add comments on Export evaluations file · Acknowleged
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Calibrations export data to include Evaluation # ID · Completed
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calibration custom fields to be pre-filled with the information that was placed in the original evaluation · Completed