120 search results
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Target specific conversation types or user queries for QA evaluations · Under Review
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Export Announcements data · Acknowleged
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Reports filtered by integrations meta-data · Acknowleged
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Capacity Planner - Ability to export all monthly details data at once · Acknowleged
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Quality reports add custom fields as filters · Planned
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Dynamic Team Selection/Historic Data Accuracy · Acknowleged
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Reports flexibility and schedule export · Acknowleged
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Calibration comparison granular data · Acknowleged
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Separate Evaluate the Analyst data from Calibration data · Acknowleged
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Dashboard with overtall data of agents · Acknowleged
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archive vs deleting workloads · Completed
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Advanced Dispute Reporting · Acknowleged
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Possibility of Customizable Metrics in User Performance Metrics · Acknowleged
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Ability to export data with a single data dump
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Disputes be dated from the date they were submitted and not the original evaluation date · Acknowleged
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Reports per team · Acknowleged
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Allow data export of time spent per evaluation/review/dispute · Acknowleged
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Making adding a comment when skipping an interaction optional · Completed
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Improve Roster Filters - Coverage · Prioritized
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Bulk Uploading User Changes · Completed