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  1. Allow data export of time spent per evaluation/review/dispute  ·  Acknowleged

  2. Add deleted evaluations data to Playvox API  ·  Under Review

  3. Display more data in Roster Summary table  ·  Acknowleged

  4. Add scheduled workload data to Playvox API  ·  Acknowleged

  5. Ability to see and review and even correct if possible historical data and fixed forecast data that has been imported  ·  Acknowleged

  6. Historical Patterns Summary | Ability to Export Intraday AFAHT Data  ·  Acknowleged

  7. New metrics to track an agent's first response after a ticket is assigned to them  ·  Acknowleged

  8. Configure the historical data to use for Forecast Arrival Patterns  ·  Acknowleged

  9. Remove/hide Table Menu that hovers right below data entry when entering KPIs into tables in coaching template

  10. Dashboards for System Admins: Create an overview of data metrics visible  ·  Acknowleged

  11. Events: Detailed View/dashboard for all events and ability to export data  ·  Acknowleged

  12. Forecasts: Update chat / voice forecasts to exclude historical data outside of current operational hours  ·  Prioritized

  13. include the parameters for start time and end time from the api call in the following endpoints  ·  Acknowleged

  14. interactions - description field  ·  Acknowleged

  15. Track Time to Subsequent Reply Metric  ·  Acknowleged

  16. Historical Performance Metrics  ·  Completed

  17. LivePerson Connector  ·  Acknowleged

  18. Add comments on Export evaluations file  ·  Acknowleged

  19. The ability to export all awarded Karma points via the managed Karma screen  ·  Acknowleged

  20. Integration with Servicenow  ·  Acknowleged

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