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  1. Open single user workactivity summary when clicking on an agent in performance dashboard  ·  Acknowleged

  2. Change to Schedule Summary Reporting  ·  Acknowleged

  3. Filter using Satisfaction Date  ·  Acknowleged

  4. Add Email Column Option to User Performance Metrics  ·  Planned

  5. Scheduled Scorecards Publishing  ·  Acknowleged

  6. Selecting multiple topics  ·  Acknowleged

  7. Export roster timeline view to a spreadsheet  ·  Acknowleged

  8. deletion  ·  Acknowleged

  9. Reports per team  ·  Completed

  10. Normalize AHT by Interval  ·  Acknowleged

  11. Unlock the permission for the custom fields to be available for other roles and all reports

  12. Being able to use scenarios while looking at Analysis and Realtime reporting  ·  Acknowleged

  13. Improve Roster Filters - Coverage  ·  Prioritized

  14. Multiple Helpshift integration flags  ·  Acknowleged

  15. Reports flexibility and schedule export  ·  Acknowleged

  16. Stella Connect Integration - Feature Request Add Additional Question Field  ·  Acknowleged

  17. Show detailed information for PTO/NCNS in User Shift Tab and linked to the Actual Schedule  ·  Acknowleged

  18. Working filters for exporting to CSV files  ·  Acknowleged

  19. Analysis - Creation of Payroll Detail Report by Agent  ·  Acknowleged

  20. Bulk Uploading User Changes  ·  Completed

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