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  1. Ability to set 'interaction creation date' and 'interaction resolution date' as standard fields in evaluation  ·  Acknowleged

  2. Five 9 Event Subscription Service  ·  Acknowleged

  3. Add agent emails to reports  ·  Acknowleged

  4. Advanced Dispute Reporting  ·  Acknowleged

  5. Marking an agent as out of office/sick/vacation  ·  Acknowleged

  6. Possibility of Customizable Metrics in User Performance Metrics  ·  Acknowleged

  7. Intraday Template Second Workload Column Should Be AFSHT  ·  Acknowleged

  8. Report that lists any agents NOT allocated to a workload  ·  Acknowleged

  9. "Connect" questions from different scorecards for a combined reporting  ·  Acknowleged

  10. Drill down from Performance Summary into Workstream Details  ·  Acknowleged

  11. Add more columns to the table view of Workstream Configurations  ·  Under Review

  12. Ability to edit Evaluation Reviews  ·  Completed

  13. Reporting: Additional report in Analysis for LogIn/LogOut  ·  Acknowleged

  14. Skipped Evaluation Reporting and Exporting  ·  Acknowleged

  15. Workload Team Alignment and Current Week ONLY Contact option  ·  Acknowleged

  16. Disputes be dated from the date they were submitted and not the original evaluation date  ·  Completed

  17. View/enroll/delete roles  ·  Acknowleged

  18. Ability to display case number instead of case ID in interactions and workloads tabs

  19. Enhance Workload Reporting  ·  Acknowleged

  20. Quality reports add custom fields as filters  ·  Started

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