133 search results
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Quality reports add custom fields as filters · Planned
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Cloning a shift over a pre-existing shift should not lead to overlapping shifts · Completed
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Add schedule for single agent to roster · Completed
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Auto-capture metadata for interactions in the evaluation stage · Acknowleged
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Linking new shift IDs to agents after published roster - no adherence/occupancy · Under Review
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Contact Reason Reporting · Acknowleged
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Coaching Effectiveness Feature
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Having notification in Playvox for the usage of translator
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calibration custom fields to be pre-filled with the information that was placed in the original evaluation · Completed
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Scheduled user profile changes should be effective on the date entered, not at the start of the roster · Acknowleged
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Ability for team leaders/managers to flag interactions that need to be reviewed · Acknowleged
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Hierarchy - Multi-Site Functionality - the amalgamation of multiple instances into one. · Acknowleged
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Ability to dispute the feedback options selected in the audit · Acknowleged