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  1. Combine both SMA and seasonal forecasting into one

    8 votes

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    Acknowleged  ·  0 comments  ·  Workforce Management » Forecasting  ·  Admin →
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    Madelyn Gengelbach supported this idea  · 

  2. Automated Quality Coaching Recommendations

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Automations  ·  Admin →
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    Madelyn Gengelbach commented  · 

    Be able to set a threshould for accepting a recommendation, after a certain time, it is automatically moved to Declined