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Settings and activity

5 results found

  1. Central To Do List

    4 votes

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    Acknowleged  ·  1 comment  ·  Platform » Other  ·  Admin →
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    Lucho Molina supported this idea  · 

  2. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

    5 votes

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    Under Review  ·  5 comments  ·  Quality » Filters  ·  Admin →
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    Lucho Molina commented  · 

    Unless I'm not understanding this correctly, I believe this is possible by combining two filters: duration > 30 AND duration < 360.

    Which integration are you using?

  3. Filter announcements by agent name

    1 vote

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    Acknowleged  ·  0 comments  ·  Community » Other  ·  Admin →
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    Lucho Molina shared this idea  · 

  4. Improve notifications

    6 votes

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    3 comments  ·  Platform » Notifications  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting News: Your Idea in Action!

    Your fantastic idea to enhance our notification center is now being put into action. Your input is shaping our product, and we can't wait for you to experience the enhancements firsthand! 🚀

    Karina from Product

    Lucho Molina supported this idea  · 
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    Lucho Molina commented  · 

    Have a search bar when clicking on Notifications in order to be able to search by key words or Agents name

  5. When a dispute is submitted an email should be sent to the supervisor/team leader or others that have permissions.

    17 votes

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    Acknowleged  ·  4 comments  ·  Quality » Disputes  ·  Admin →
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    Lucho Molina commented  · 

    My company is trying out Disputes for the first time and I noticed that as a super admin, I'm not alerted when disputes are started. It would be great to have a feature where I'm alerted given we don't have the auto assignment of analysts turned on and it's manual assignment of the case owner's manager as part of our process. Would also be cool if there was a way to auto assign the case owner's manager using the Case Info tab from Salesforce - that would help with the extra step of assigning the manager to review. My hope is that these features would help with efficiency and making sure that disputes are reviewed in a timely manner/none get missed!

    Lucho Molina supported this idea  ·