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6 results found

  1. Sign evaluation automatically if X days had pass

    1 vote

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    0 comments  ·  Quality » Evaluations  ·  Admin →
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    Adminariel (Admin, Playvox) shared this idea  · 

  2. Option to Skip interaction in Workloads using multiple filters

    2 votes

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    0 comments  ·  Quality » Workloads  ·  Admin →
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    Adminariel (Admin, Playvox) shared this idea  · 

  3. Quality reports add custom fields as filters

    21 votes

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    Planned  ·  3 comments  ·  Quality » Reports  ·  Admin →
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    Adminariel (Admin, Playvox) commented  · 

    Hello!

    We are working on adding the user custom fields and scorecard header custom fields as filters to segment the new Quality reports views. You can now use this in the new experience of the Overview and Scorecard reports.

    Ari from Product

  4. Calibration score based on complete evaluations in a calibration session

    11 votes

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    Under Review  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Adminariel (Admin, Playvox) commented  · 

    Hello,

    One workaround for this would be to remove the participants that didn't complete the calibration.
    That is something that users can do since we do allow to remove them by entering the "edit" action in the calibration.

    Ari from Product

  5. Scorecard hierarchical custom fields

    7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Scorecards  ·  Admin →
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    Adminariel (Admin, Playvox) commented  · 

    Hello, we are working to support this in custom feedback options (single choice)

  6. Allow more than 1000 interactions when sampling by quantity

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Adminariel (Admin, Playvox) commented  · 

    Hello,

    I would like to understand based on your business calculation what would be a better number for this configuration.

    Regards,