Settings and activity

23 results found

1. Preview option for coaching

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   Planned  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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   Sylvia Mattl shared this idea  ·  Jun 26, 2023

2. Ability to add Rootcauses when doing coaching and extraction of report out of it

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   Acknowleged  ·  0 comments  ·  Coaching » Coaching Recommendation  ·  Delete…  ·  Admin →
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   Sylvia Mattl supported this idea  ·  Jun 26, 2023

3. Link the coaching session to a specific evaluation

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   Sylvia Mattl supported this idea  ·  Jun 26, 2023

4. Hierarchy: Extra levels

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   0 comments  ·  Platform » User Management  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for sharing your valuable ideas with us!

   We appreciate your input and believe that every idea contributes to making Playvox even better.

   We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

   Thanks for being a valuable part of our community.

   Karina from Product

   Sylvia Mattl shared this idea  ·  Jun 16, 2023

5. Analyst Report: Review report should be added

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   Sylvia Mattl shared this idea  ·  Apr 20, 2023

6. New Analyst report: Disputes per Analyst (accepted and not accepted)

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   Sylvia Mattl shared this idea  ·  Apr 20, 2023

7. Add effectiveness rate and sample size metrics to the Agents View in the new Quality Reports

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   Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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8. Dashboard with overtall data of agents

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   Sylvia Mattl supported this idea  ·  Feb 15, 2023

9. Tracking when accounts were deactivated

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   Acknowleged  ·  0 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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   Sylvia Mattl supported this idea  ·  Feb 15, 2023

10. Option to show only Effectiveness (pass rate) instead of QA score

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Sylvia Mattl shared this idea  ·  Feb 15, 2023

11. Business intelligence section - not visible for agents

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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    Sylvia Mattl shared this idea  ·  Feb 15, 2023

12. Additional Scoring Metrics Within PlayVox

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Sylvia Mattl supported this idea  ·  Feb 10, 2023

13. Evaluate the Analyst Dispute feature

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    Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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14. Ticket date instead of evaluation date for After coaching

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Sylvia Mattl shared this idea  ·  Jan 18, 2023

15. Option to complete delete users from Playvox

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    Acknowleged  ·  0 comments  ·  Platform » User Management  ·  Delete…  ·  Admin →
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    Sylvia Mattl shared this idea  ·  May 31, 2022

16. Make end date for coaching session optional for certain coaching types

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Sylvia Mattl supported this idea  ·  Mar 29, 2022

17. Coaching form evaluations preview

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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18. Disputes report

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Sylvia Mattl supported this idea  ·  Dec 14, 2021

19. Quality reports add custom fields as filters

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    4 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    🚀Exciting News: Your input is shaping our product!

    Coming soon, the Section and Question reports will allow you to filter and analyze data using:

    • Scorecard header custom fields
    • Section custom fields
    • User custom fields

    We can't wait for you to experience this enhancement firsthand!

    Sylvia Mattl supported this idea  ·  Dec 14, 2021

20. Dispute add time frame for arbitrator to review

    14 votes

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    1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting News: Your Idea in Action!

    Your input is shaping our product, and we can't wait for you to experience this enhancement firsthand! 🚀

    Karina from Product

    Sylvia Mattl supported this idea  ·  Dec 14, 2021