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Settings and activity

14 results found

  1. New Report Tab update missing some of the basics

    7 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Alex Trimbo supported this idea  · 

  2. The ability to edit a participant's calibration answers

    5 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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  3. [Workloads] Missing skipping option for "Evaluate the Analyst" workloads

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  4. Workload fulfillment report (Evaluating the analyst & Evaluating the agent)

    1 vote

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  5. Export evaluation logs (views, edits, etc) instead of having to access it one by one

    5 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
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    Alex Trimbo commented  · 

    This would also support us in preventing BPO manipulation of audits

    Alex Trimbo supported this idea  · 

  6. deletion

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Alex Trimbo commented  · 

    We also need this feature, but in a slightly different manner (logs). By having the logs of deleted evaluations we would be able to track & prevent BPOs from manipulating QA scores via deletion

    Alex Trimbo supported this idea  · 

  7. evaluate the analyst workload reassignment

    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Alex Trimbo commented  · 

    Bumping this up as an important feature

    Alex Trimbo supported this idea  · 

  8. Ability to delete assigned workload

    2 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
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    Alex Trimbo commented  · 

    Hey Paulina, we also have usecases where we would like to delete a specific workload only (not for reprocessing of late interactions). Example: if the workload is triggered 3 times on 3 different dates, i can't delete one of them i only can delete the whole workload

    Alex Trimbo supported this idea  · 

  9. Workload Report Custom Filter

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  10. Mass upload users to course

    6 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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    Alex Trimbo shared this idea  · 

  11. Workload connected to multiple filters

    28 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Alex Trimbo commented  · 

    For part 1:

    Why not use a single filter with 'OR' or 'IN' statements?

    E.g. with Salesforce filter: Origin IN ('phone', 'chat', 'email').

  12. Selection filters

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
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  13. Scorecard hierarchical custom fields

    7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Scorecards  ·  Admin →
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  14. Schedule enrollment

    8 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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