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  1. 4 votes

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    Alex Trimbo supported this idea  · 
  2. 1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Alex Trimbo shared this idea  · 
  3. 1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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  4. 5 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
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    Alex Trimbo commented  · 

    This would also support us in preventing BPO manipulation of audits

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  5. 2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Alex Trimbo commented  · 

    We also need this feature, but in a slightly different manner (logs). By having the logs of deleted evaluations we would be able to track & prevent BPOs from manipulating QA scores via deletion

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  6. 5 votes

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    Alex Trimbo commented  · 

    Bumping this up as an important feature

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  7. 2 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
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    Alex Trimbo commented  · 

    Hey Paulina, we also have usecases where we would like to delete a specific workload only (not for reprocessing of late interactions). Example: if the workload is triggered 3 times on 3 different dates, i can't delete one of them i only can delete the whole workload

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  8. 3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  9. 6 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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  10. 25 votes

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    Prioritized  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Alex Trimbo commented  · 

    For part 1:

    Why not use a single filter with 'OR' or 'IN' statements?

    E.g. with Salesforce filter: Origin IN ('phone', 'chat', 'email').

  11. 5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
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    Alex Trimbo supported this idea  · 
  12. 7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Scorecards  ·  Admin →
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    Alex Trimbo supported this idea  · 
  13. 8 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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