Skip to content
← Welcome to the Playvox Idea Portal

Settings and activity

13 results found

  1. The ability to edit a participant's calibration answers

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Alex Trimbo supported this idea  · 

  2. [Workloads] Missing skipping option for "Evaluate the Analyst" workloads

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Alex Trimbo shared this idea  · 

  3. Workload fulfillment report (Evaluating the analyst & Evaluating the agent)

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Alex Trimbo shared this idea  · 

  4. Export evaluation logs (views, edits, etc) instead of having to access it one by one

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Alex Trimbo commented  · 

    This would also support us in preventing BPO manipulation of audits

    Alex Trimbo supported this idea  · 

  5. deletion

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Alex Trimbo commented  · 

    We also need this feature, but in a slightly different manner (logs). By having the logs of deleted evaluations we would be able to track & prevent BPOs from manipulating QA scores via deletion

    Alex Trimbo supported this idea  · 

  6. evaluate the analyst workload reassignment

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Alex Trimbo commented  · 

    Bumping this up as an important feature

    Alex Trimbo supported this idea  · 

  7. Ability to delete assigned workload

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Alex Trimbo commented  · 

    Hey Paulina, we also have usecases where we would like to delete a specific workload only (not for reprocessing of late interactions). Example: if the workload is triggered 3 times on 3 different dates, i can't delete one of them i only can delete the whole workload

    Alex Trimbo supported this idea  · 

  8. Workload Report Custom Filter

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Alex Trimbo supported this idea  · 

  9. Mass upload users to course

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Alex Trimbo shared this idea  · 

  10. Workload connected to multiple filters

    27 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Started  ·  2 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Alex Trimbo commented  · 

    For part 1:

    Why not use a single filter with 'OR' or 'IN' statements?

    E.g. with Salesforce filter: Origin IN ('phone', 'chat', 'email').

  11. Selection filters

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Alex Trimbo supported this idea  · 

  12. Scorecard hierarchical custom fields

    7 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Scorecards  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Alex Trimbo supported this idea  · 

  13. Schedule enrollment

    8 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close