Settings and activity

12 results found

1. New Report Tab update missing some of the basics

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   Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Alex Trimbo supported this idea  ·  Nov 26, 2024

2. The ability to edit a participant's calibration answers

   7 votes

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   1 comment  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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   Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Exciting News: Your Idea in Action!

   Your input is shaping our product, and we can't wait for you to experience this enhancement firsthand! 🚀

   Alex Trimbo supported this idea  ·  May 30, 2024

3. [Workloads] Missing skipping option for "Evaluate the Analyst" workloads

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Alex Trimbo shared this idea  ·  May 30, 2024

4. Workload fulfillment report (Evaluating the analyst & Evaluating the agent)

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   Alex Trimbo shared this idea  ·  May 30, 2024

5. deletion

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Alex Trimbo commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

   We also need this feature, but in a slightly different manner (logs). By having the logs of deleted evaluations we would be able to track & prevent BPOs from manipulating QA scores via deletion

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   Alex Trimbo supported this idea  ·  May 30, 2024

6. evaluate the analyst workload reassignment

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   6 votes

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   Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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   Alex Trimbo commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

   Bumping this up as an important feature

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   Alex Trimbo supported this idea  ·  May 30, 2024

7. Ability to delete assigned workload

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   Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Alex Trimbo commented  ·  May 30, 2024  ·  Edit…  ·  Delete…

   Hey Paulina, we also have usecases where we would like to delete a specific workload only (not for reprocessing of late interactions). Example: if the workload is triggered 3 times on 3 different dates, i can't delete one of them i only can delete the whole workload

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   Alex Trimbo supported this idea  ·  May 30, 2024

8. Workload Report Custom Filter

   4 votes

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   Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Alex Trimbo supported this idea  ·  May 30, 2024

9. Mass upload users to course

   6 votes

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   Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Delete…  ·  Admin →
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   Alex Trimbo shared this idea  ·  Feb 17, 2022

10. Selection filters

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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    Alex Trimbo supported this idea  ·  Dec 7, 2021

11. Scorecard hierarchical custom fields

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    Acknowleged  ·  1 comment  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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    Alex Trimbo supported this idea  ·  Dec 7, 2021

12. Schedule enrollment

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Delete…  ·  Admin →
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