Settings and activity

65 results found

1. Powerpoint online for slides

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   Laura Mosca shared this idea  ·  Nov 22, 2023

2. Duplicate courses

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   Laura Mosca shared this idea  ·  Nov 22, 2023

3. View All Quality Evaluation Drafts

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Laura Mosca supported this idea  ·  Nov 12, 2023

4. Disable the 'evaluate' button for all tickets that had been 'evaluated'

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   Laura Mosca supported this idea  ·  Nov 12, 2023

5. Same mistakes

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   Laura Mosca supported this idea  ·  Nov 12, 2023

6. NA Option with Points

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   Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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   Laura Mosca supported this idea  ·  Nov 12, 2023

7. Assign action items in a coaching session

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   Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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   Laura Mosca shared this idea  ·  Nov 12, 2023

8. Being able to edit the layout of the feedback

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   Laura Mosca supported this idea  ·  Nov 12, 2023

9. Live Filter date range on Evaluations tab

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   Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Laura Mosca supported this idea  ·  May 16, 2022

10. Score Breakdown in Evaluation Notification

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Laura Mosca commented  ·  May 16, 2022  ·  Edit…  ·  Delete…

    This would be so helpful for us, having a separate compliance score is key for most industries and I find myself spending hours each week calculating this for agents

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    Laura Mosca supported this idea  ·  May 16, 2022

11. Advanced Dispute Reporting

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    Laura Mosca supported this idea  ·  May 16, 2022

12. Level 2 Dispute

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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    Laura Mosca supported this idea  ·  May 16, 2022

13. Agent performance by question group, not just section

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    Laura Mosca shared this idea  ·  May 16, 2022

14. Quiz & Activity Timer

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    Laura Mosca supported this idea  ·  May 3, 2022

15. Skip & Check Answer Button

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    Laura Mosca supported this idea  ·  May 3, 2022

16. Having open questions in scorecards

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    Laura Mosca supported this idea  ·  May 3, 2022

17. Ability to give different score for each question

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    Laura Mosca supported this idea  ·  May 3, 2022

18. Possibility for each trainee to see their result in the context of the whole group

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    Laura Mosca supported this idea  ·  May 3, 2022

19. Certificate completion program

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    Laura Mosca supported this idea  ·  May 3, 2022

20. Being able to add Images or colors as covers for courses and Learning Paths

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    Laura Mosca supported this idea  ·  May 3, 2022