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Settings and activity

71 results found

  1. More reporting based on custom fields - for example, trends over time, trends based on section it is attached to..

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Laura Mosca supported this idea  · 

  2. Use different term than "Rejected"

    8 votes

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    Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca supported this idea  · 

  3. Add marking guide to the answers of each criteria

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Laura Mosca shared this idea  · 

  4. Definitions Doc

    4 votes

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    Laura Mosca supported this idea  · 

  5. Question description UI is difficult

    3 votes

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    Laura Mosca supported this idea  · 

  6. Disputes - Change the name or add an option to make the function seem less negative / extreme

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca supported this idea  · 

  7. Blind Audits

    8 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca supported this idea  · 

  8. Reporting trends

    17 votes

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    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Laura Mosca supported this idea  · 

  9. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

    5 votes

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    Under Review  ·  5 comments  ·  Quality » Filters  ·  Admin →
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    Laura Mosca commented  · 

    Hi Ana
    THe screenshot you sent through will give me all calls greater than 30 seconds (and will exceed 90 seconds) and vice versa as the filter groups are connected with 'OR' not 'AND' so I will be presented with one or the other, unfortunately. I spoke to my account manager today who believes it may be a bug.

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    Laura Mosca commented  · 

    I have tried this and it doesn't work, we're integrated with Salesforce. We get this error when we add duration twice

    Laura Mosca shared this idea  · 

  10. Organise Manager section by skills / be able to filter courses.

    3 votes

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Admin →
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    Laura Mosca shared this idea  · 

  11. Open Course in New Tab

    2 votes

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    Acknowleged  ·  0 comments  ·  Learning » Library  ·  Admin →
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    Laura Mosca supported this idea  · 

  12. Link skills to roles

    1 vote

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Admin →
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    Laura Mosca shared this idea  · 

  13. Preview courses before publish

    3 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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    Laura Mosca shared this idea  · 

  14. Pull reports on scorecard header filters not just custom filters

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
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    Laura Mosca shared this idea  · 

  15. Scorecard hierarchical custom fields

    7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Scorecards  ·  Admin →
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    Laura Mosca supported this idea  · 

  16. Schedule enrollment

    8 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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  17. Upload Via E-learning tools

    4 votes

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Admin →
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    Laura Mosca supported this idea  · 

  18. Post Quiz Review

    5 votes

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    Acknowleged  ·  1 comment  ·  Learning » Activities  ·  Admin →
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    Laura Mosca supported this idea  · 

  19. Track evaluated and skipped agents

    13 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Laura Mosca commented  · 

    It would also be great to see if an interaction we search up manually or when we're looking at filters is currently in a workload or was previously in a workload and skipped.

    Laura Mosca supported this idea  · 

  20. When a dispute is submitted an email should be sent to the supervisor/team leader or others that have permissions.

    17 votes

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    Acknowleged  ·  4 comments  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca commented  · 

    On top of this, it's important that the agent's Team Leader is also notified when a dispute is lodged.

    Laura Mosca supported this idea  · 
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