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  1. 2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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  2. 8 votes

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    Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Admin →
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  3. 1 vote

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  4. 4 votes

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  5. 3 votes

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  6. 3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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  7. 8 votes

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  8. 18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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  9. 5 votes

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    Under Review  ·  5 comments  ·  Quality » Filters  ·  Admin →
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    Laura Mosca commented  · 

    Hi Ana
    THe screenshot you sent through will give me all calls greater than 30 seconds (and will exceed 90 seconds) and vice versa as the filter groups are connected with 'OR' not 'AND' so I will be presented with one or the other, unfortunately. I spoke to my account manager today who believes it may be a bug.

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    Laura Mosca commented  · 

    I have tried this and it doesn't work, we're integrated with Salesforce. We get this error when we add duration twice

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  10. 3 votes

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Admin →
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  11. 2 votes

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    Acknowleged  ·  0 comments  ·  Learning » Library  ·  Admin →
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  12. 1 vote

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Admin →
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  13. 3 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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  14. 7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Scorecards  ·  Admin →
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  15. 8 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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  16. 4 votes

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  17. 5 votes

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    Acknowleged  ·  1 comment  ·  Learning » Activities  ·  Admin →
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  18. 13 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Laura Mosca commented  · 

    It would also be great to see if an interaction we search up manually or when we're looking at filters is currently in a workload or was previously in a workload and skipped.

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  19. 19 votes

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    Prioritized  ·  4 comments  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca commented  · 

    On top of this, it's important that the agent's Team Leader is also notified when a dispute is lodged.

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  20. 21 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Laura Mosca supported this idea  ·