Settings and activity

65 results found

1. Pull reports on evaluation time, average time, time per analyst.

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   Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Laura Mosca supported this idea  ·  Feb 24, 2022
   Laura Mosca shared this idea  ·  Feb 22, 2022

2. Connect Coaching to Disputes

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   Laura Mosca supported this idea  ·  Feb 24, 2022

3. Make end date for coaching session optional for certain coaching types

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   Laura Mosca shared this idea  ·  Feb 24, 2022

4. More reporting on coaching, not just sessions completed / effectiveness

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   Laura Mosca shared this idea  ·  Feb 24, 2022

5. Be able to have a follow up or supplementary coaching session

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   Laura Mosca shared this idea  ·  Feb 24, 2022

6. Coaching form evaluations preview

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   Laura Mosca supported this idea  ·  Feb 24, 2022

7. Automated Quality Coaching Recommendations

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   Acknowleged  ·  1 comment  ·  Quality » Automations  ·  Delete…  ·  Admin →
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   Laura Mosca supported this idea  ·  Feb 24, 2022

8. Ability to have agents request coachings/add to coachings in addition to the notes after a coaching is posted

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   Acknowleged  ·  0 comments  ·  Coaching » Other  ·  Delete…  ·  Admin →
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   Laura Mosca supported this idea  ·  Feb 24, 2022

9. Feedback summary to be at the top of the evaluation

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Laura Mosca shared this idea  ·  Feb 23, 2022

10. Bring in Sales QA process from Salesforce into Playvox

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    Acknowleged  ·  1 comment  ·  Integrations » Existing  ·  Delete…  ·  Admin →
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    Laura Mosca supported this idea  ·  Feb 22, 2022

11. Attach videos to the coaching, not just dox or pdfs.

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Laura Mosca shared this idea  ·  Feb 22, 2022

12. Enrichment Process block to support more elements

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    Acknowleged  ·  0 comments  ·  Learning » Activities  ·  Delete…  ·  Admin →
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    Laura Mosca supported this idea  ·  Feb 22, 2022

13. Give feedback per activity (satisfaction survey)

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Delete…  ·  Admin →
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    Laura Mosca supported this idea  ·  Feb 22, 2022

14. Video activity player interaction permissions

    4 votes

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    Laura Mosca supported this idea  ·  Feb 22, 2022

15. Mass upload users to course

    6 votes

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    Laura Mosca supported this idea  ·  Feb 22, 2022

16. Create filters from reports in salesforce

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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    Laura Mosca shared this idea  ·  Feb 22, 2022

17. In calibration session, be able to decide what the correct answer is per criteria & select the answer for reference down the track

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Laura Mosca shared this idea  ·  Feb 22, 2022

18. Add the ability to approve or remove the ability to skip interactions in WL

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Laura Mosca shared this idea  ·  Feb 22, 2022
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    Laura Mosca commented  ·  Feb 22, 2022  ·  Edit…  ·  Delete…

    Analysts are skipping interactions that they consider too hard, too long or too low scoring and don't want to score, approving will make it easier to track

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19. "Live" workloads, not looking at past interactions

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    Prioritized  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Laura Mosca shared this idea  ·  Feb 22, 2022

20. When searching an interaction manually, seeing if it has been skipped in a workload

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Delete…  ·  Admin →
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    Laura Mosca shared this idea  ·  Feb 22, 2022