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Settings and activity

65 results found

  1. More reporting on coaching, not just sessions completed / effectiveness

    3 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Reports  ·  Admin →
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    Laura Mosca shared this idea  · 

  2. Be able to have a follow up or supplementary coaching session

    2 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Laura Mosca shared this idea  · 

  3. Coaching form evaluations preview

    4 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Laura Mosca supported this idea  · 

  4. Coaching recommendation threshold QA score

    3 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Recommendation  ·  Admin →
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    Laura Mosca supported this idea  · 

  5. Ability to have agents request coachings/add to coachings in addition to the notes after a coaching is posted

    6 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Other  ·  Admin →
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    Laura Mosca supported this idea  · 

  6. Feedback summary to be at the top of the evaluation

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca shared this idea  · 

  7. Bring in Sales QA process from Salesforce into Playvox

    3 votes

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    Acknowleged  ·  0 comments  ·  Integrations » Existing  ·  Admin →
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    Laura Mosca supported this idea  · 

  8. Attach videos to the coaching, not just dox or pdfs.

    1 vote

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Laura Mosca shared this idea  · 

  9. Enrichment Process block to support more elements

    2 votes

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    Acknowleged  ·  0 comments  ·  Learning » Activities  ·  Admin →
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    Laura Mosca supported this idea  · 

  10. Give feedback per activity (satisfaction survey)

    5 votes

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Admin →
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    Laura Mosca supported this idea  · 

  11. Video activity player interaction permissions

    4 votes

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    Acknowleged  ·  0 comments  ·  Learning » Activities  ·  Admin →
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    Laura Mosca supported this idea  · 

  12. Mass upload users to course

    6 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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    Laura Mosca supported this idea  · 

  13. Create filters from reports in salesforce

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Laura Mosca shared this idea  · 

  14. In calibration session, be able to decide what the correct answer is per criteria & select the answer for reference down the track

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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    Laura Mosca shared this idea  · 

  15. Add the ability to approve or remove the ability to skip interactions in WL

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Laura Mosca shared this idea  · 
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    Laura Mosca commented  · 

    Analysts are skipping interactions that they consider too hard, too long or too low scoring and don't want to score, approving will make it easier to track

  16. "Live" workloads, not looking at past interactions

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Laura Mosca shared this idea  · 

  17. When searching an interaction manually, seeing if it has been skipped in a workload

    2 votes

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    Laura Mosca shared this idea  · 

  18. Improve the sign container of evaluations

    12 votes

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    Acknowleged  ·  6 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca supported this idea  · 

  19. Evaluation Preview

    7 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca supported this idea  · 

  20. Disputes report

    7 votes

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    Under Review  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca supported this idea  · 
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