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Settings and activity

69 results found

  1. Option for the scorecard sections to be collapsed when opened for evaluation

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca supported this idea  · 

  2. Show Evaluation info inside Dispute

    12 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca supported this idea  · 

  3. Pull reports on evaluation time, average time, time per analyst.

    10 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Laura Mosca supported this idea  · 
    Laura Mosca shared this idea  · 

  4. Connect Coaching to Disputes

    8 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca supported this idea  · 

  5. Make end date for coaching session optional for certain coaching types

    5 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Laura Mosca shared this idea  · 

  6. More reporting on coaching, not just sessions completed / effectiveness

    4 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Reports  ·  Admin →
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    Laura Mosca shared this idea  · 

  7. Be able to have a follow up or supplementary coaching session

    3 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Laura Mosca shared this idea  · 

  8. Coaching form evaluations preview

    4 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Laura Mosca supported this idea  · 

  9. Automated Quality Coaching Recommendations

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Automations  ·  Admin →
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    Laura Mosca supported this idea  · 

  10. Ability to have agents request coachings/add to coachings in addition to the notes after a coaching is posted

    6 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Other  ·  Admin →
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    Laura Mosca supported this idea  · 

  11. Feedback summary to be at the top of the evaluation

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca shared this idea  · 

  12. Bring in Sales QA process from Salesforce into Playvox

    3 votes

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    Acknowleged  ·  1 comment  ·  Integrations » Existing  ·  Admin →
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    Laura Mosca supported this idea  · 

  13. Attach videos to the coaching, not just dox or pdfs.

    1 vote

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Laura Mosca shared this idea  · 

  14. Enrichment Process block to support more elements

    2 votes

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    Acknowleged  ·  0 comments  ·  Learning » Activities  ·  Admin →
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    Laura Mosca supported this idea  · 

  15. Give feedback per activity (satisfaction survey)

    5 votes

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    Acknowleged  ·  0 comments  ·  Learning » Other  ·  Admin →
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    Laura Mosca supported this idea  · 

  16. Video activity player interaction permissions

    4 votes

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    Laura Mosca supported this idea  · 

  17. Mass upload users to course

    6 votes

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    Acknowleged  ·  0 comments  ·  Learning » Courses  ·  Admin →
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    Laura Mosca supported this idea  · 

  18. Create filters from reports in salesforce

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Laura Mosca shared this idea  · 

  19. In calibration session, be able to decide what the correct answer is per criteria & select the answer for reference down the track

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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    Laura Mosca shared this idea  · 

  20. Add the ability to approve or remove the ability to skip interactions in WL

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Laura Mosca shared this idea  · 
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    Laura Mosca commented  · 

    Analysts are skipping interactions that they consider too hard, too long or too low scoring and don't want to score, approving will make it easier to track

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