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Settings and activity

71 results found

  1. In calibration session, be able to decide what the correct answer is per criteria & select the answer for reference down the track

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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    Laura Mosca shared this idea  · 

  2. Add the ability to approve or remove the ability to skip interactions in WL

    5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Laura Mosca shared this idea  · 
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    Laura Mosca commented  · 

    Analysts are skipping interactions that they consider too hard, too long or too low scoring and don't want to score, approving will make it easier to track

  3. "Live" workloads, not looking at past interactions

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Laura Mosca shared this idea  · 

  4. When searching an interaction manually, seeing if it has been skipped in a workload

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Filters  ·  Admin →
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    Laura Mosca shared this idea  · 

  5. Improve the sign container of evaluations

    12 votes

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    Acknowleged  ·  6 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca supported this idea  · 

  6. Evaluation Preview

    8 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Laura Mosca supported this idea  · 

  7. Disputes report

    8 votes

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    Under Review  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca supported this idea  · 

  8. Dispute add time frame for arbitrator to review

    13 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Laura Mosca supported this idea  · 

  9. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Laura Mosca supported this idea  · 

  10. Workload connected to multiple filters

    23 votes

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    Under Review  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Laura Mosca supported this idea  · 

  11. Scorecard dynamic questions

    13 votes

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Laura Mosca supported this idea  · 
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