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4 results found

  1. Removing Deactivated Agents and their Evaluations from Reports

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Austin shared this idea  · 

  2. Reports flexibility and schedule export

    14 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Austin supported this idea  · 

  3. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

    6 votes

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    Under Review  ·  6 comments  ·  Quality » Filters  ·  Admin →
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    Austin commented  · 

    We also get this same error message, through both our CRM Kustomer and call system Ujet, as we have integrated both.

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    Austin commented  · 

    Currently if I select a filter where I only want emails, I cannot add another to eliminate voice or chat, so a lot of the emails coming through are associated with phone calls or chats. Would be nice to have this feature as I'm strictly looking for an inbound customer email with a reply from a representative to review rather than skipping for a decent amount of time until I find one eligible.

    Austin supported this idea  · 

  4. Track evaluated and skipped agents

    14 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Austin supported this idea  ·