Skip to content
← Welcome to the Playvox Idea Portal

Settings and activity

2 results found

  1. Target specific conversation types or user queries for QA evaluations

    4 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  2 comments  ·  Quality » Filters  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ana Gitahy (Manager, Support) commented  · 

    Hi Cameron, It seems to be possible today if your CRM is sending this information as metadata. Can you send a support ticket with this request to further investigate? Thanks

  2. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  6 comments  ·  Quality » Filters  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Ana Gitahy (Manager, Support) commented  · 

    Hi Laura, did you try using two filter groups, as in the below example?