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11 results found

  1. Google Chrome Extension - Ability to change status after shift completed (Leadtech)

    4 votes

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    0 comments  ·  Workforce Management » Others  ·  Admin →
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    Daniela shared this idea  · 

  2. New Reports - "Quaity Overview

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Daniela shared this idea  · 

  3. "Transfer" button in the Interactions Tab

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Interactions  ·  Admin →
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    Daniela shared this idea  · 

  4. Dialpad Integration - Filter Field "Call Duration"

    1 vote

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    Acknowleged  ·  0 comments  ·  Integrations » New  ·  Admin →
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    Daniela shared this idea  · 

  5. Disable the 'evaluate' button for all tickets that had been 'evaluated'

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Daniela shared this idea  · 

  6. Populate links within email/customer interaction when reviewing evaluations

    6 votes

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    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
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    Daniela commented  · 

    The MessageMedia team would like to be able to view the hyperlinks when evaluating. Right now they can see these hyperlinks in the interactions tab, but not when they are already in the evaluation evaluating.

    Daniela supported this idea  · 

  7. Salesforce Integration - Filters

    1 vote

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    Acknowleged  ·  0 comments  ·  Integrations » New  ·  Admin →
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    Daniela shared this idea  · 

  8. Disputes - In addition to the Analyst, the Manager can be flagged.

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Daniela shared this idea  · 

  9. Substitutions for Multiple Analysts

    19 votes

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    Under Review  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Daniela supported this idea  · 

  10. Permission for a different role to sign evaluations

    9 votes

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    Acknowleged  ·  3 comments  ·  Quality » Settings  ·  Admin →
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    Daniela commented  · 

    Have the ability to archive the evaluations that were not signed by the agents, since they are no longer part of Playvox. (deleting evaluations would not be an option since they want to have the record of them).

    Daniela supported this idea  · 

  11. Workloads - End date

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Daniela shared this idea  ·