Settings and activity

13 results found

1. Bulk edit of Exception to Adherence

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   Acknowleged  ·  0 comments  ·  Workforce Management » Real Time  ·  Delete…  ·  Admin →
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   Nikki Quinn shared this idea  ·  Mar 5, 2024

2. Graduated nesting in capacity planner

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   Acknowleged  ·  0 comments  ·  Workforce Management » Planner  ·  Delete…  ·  Admin →
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   Nikki Quinn supported this idea  ·  Dec 12, 2023
   Nikki Quinn shared this idea  ·  Sep 26, 2023

3. Use Backlog in forecast

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   0 comments  ·  Workforce Management » Forecasting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   Nikki Quinn shared this idea  ·  Oct 10, 2023

4. Optimise active schedules

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   1 comment  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   Thank you for taking the time to bring this feature request to Playvox.

   
   

   A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.

    

   Regards, 

   The Playvox Team

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   Nikki Quinn commented  ·  Oct 10, 2023  ·  Edit…  ·  Delete…

   Can we please look at introducing the re-optimisation of rosters that includes current active schedules as well as future schedules for the day that have not yet started. Planners want to be able to react to real-time conditions in the Performance Summary Dashboard for example and re-optimise based on that.

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   Nikki Quinn shared this idea  ·  Oct 10, 2023

5. Display 'Leave Allowance' on the Agent dashboard

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   Prioritized  ·  2 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Nikki Quinn commented  ·  Oct 9, 2023  ·  Edit…  ·  Delete…

   Hi Tristan. I spoke with Alex abut this for a prospect. They simply want to be able to manually add that Nikki Quinn for example has a 24 day allocation for the year - just helps the agent to self manage to try and ensure that they don't go over their allowance. That's it - nothing more, nothing less. Just a view of their allowance.

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   Nikki Quinn shared this idea  ·  Sep 26, 2023

6. Manage Leave - Ability to change date on approved leave requests

   6 votes

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   1 comment  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Prioritized  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   We will look to start discovery for this item once higher priority items are completed. 

   Nikki Quinn supported this idea  ·  Sep 26, 2023

7. Calendar: Ability to set a threshold for a time period not a full day

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   Planned  ·  1 comment  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Nikki Quinn supported this idea  ·  Sep 26, 2023

8. Allow leave thresholds to be defined in hours

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   1 comment  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Planned  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   Development to start in the upcoming quarter.

   Nikki Quinn supported this idea  ·  Sep 26, 2023

9. Leave Management Wait List

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   0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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   Prioritized  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

   We will look to start discovery for this item once we have completed the prerequisite work for reinstating shift.

   Nikki Quinn supported this idea  ·  Sep 26, 2023

10. Leave thresholds: Consider the ability to create leave thresholds using a % of available FTE for a day

    8 votes

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    0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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    Planned  ·  AdminTristan (Product Manager - Workactivity & Connectors, Playvox) responded

    This will be delivered after we deliver the ability to set leave thresholds by hours.

    Nikki Quinn supported this idea  ·  Sep 26, 2023

11. Configure Company Start of Year

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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    Nikki Quinn supported this idea  ·  Sep 26, 2023

12. Enter Leave on Real Time screens

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    Acknowleged  ·  0 comments  ·  Workforce Management » Leave Management  ·  Delete…  ·  Admin →
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    Nikki Quinn supported this idea  ·  Sep 26, 2023

13. Apply Pay Categories to Shift Templates

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    0 comments  ·  Workforce Management » Scheduling  ·  Delete…  ·  Admin →
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    Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

    Thank you for raising this concept to the WFM team.

    The Product Owner will review and update accordingly

    Nikki Quinn shared this idea  ·  Sep 20, 2023