Settings and activity
12 results found
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8 votes
Nikki Quinn
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1 voteNikki Quinn
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Nikki Quinn
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3 votesNikki Quinn
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2 votes
Thank you for taking the time to bring this feature request to Playvox.
A Product Owner will review the request for potential inclusion within the backlog / roadmap. Updates will be provided as the feature progresses.
Regards,
The Playvox Team
An error occurred while saving the comment Nikki Quinn
shared this idea
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4 votes
An error occurred while saving the comment Nikki Quinn
commented
Hi Tristan. I spoke with Alex abut this for a prospect. They simply want to be able to manually add that Nikki Quinn for example has a 24 day allocation for the year - just helps the agent to self manage to try and ensure that they don't go over their allowance. That's it - nothing more, nothing less. Just a view of their allowance.
Nikki Quinn
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6 votes
We will look to start discovery for this item once higher priority items are completed.
Nikki Quinn
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7 votes
Great news! We want to let you know that we've heard your feedback and have already begun the development to 'allow leave threshold to be defined in hours'. This functionality will allow more flexibility to agents and save management time with more requests in auto-approval.
Thank you for helping us shape a better product for everyone. Kind regards,
Fab
Nikki Quinn
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6 votes
We will look to start discovery for this item once we have completed the prerequisite work for reinstating shift.
Nikki Quinn
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9 votesNikki Quinn
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2 votesNikki Quinn
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6 votesNikki Quinn
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1 vote
Thank you for raising this concept to the WFM team.
The Product Owner will review and update accordingly
Nikki Quinn
shared this idea
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Can we please look at introducing the re-optimisation of rosters that includes current active schedules as well as future schedules for the day that have not yet started. Planners want to be able to react to real-time conditions in the Performance Summary Dashboard for example and re-optimise based on that.