Skip to content

Settings and activity

8 results found

  1. 6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey,
    I'm Paulina from the Playvox Product team. I'm reviewing this request and believe this is now available when completing evaluations!
    However, could you please confirm to make sure is working as expected?

    Looking forward to your response!

    Pauli :)

  2. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey,
    I'm Paulina from the Playvox Product team!

    We have been discussing and analyzing this idea within the team but we want to ensure that this new feature and solution aligns seamlessly with your needs. Your experience and perspective are crucial to us, so I would love to hear from you and have a better understanding of the use cases and challenges you are currently facing. We are committed to providing solutions that genuinely enhance your team's workflow, and your input will greatly contribute to delivering an accurate and efficient solution.

    Looking forward to hearing back from you all :)

  3. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey,
    I'm Paulina from the Playvox Product team!

    We have been discussing and analyzing this idea within the team but we want to ensure that this new feature and solution aligns seamlessly with your needs. Your experience and perspective are crucial to us, so I would love to hear from you and have a better understanding of the use cases and challenges you are currently facing. We are committed to providing solutions that genuinely enhance your team's workflow, and your input will greatly contribute to delivering an accurate and efficient solution.

    Looking forward to hearing back from you all :)

  4. 9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey,
    I'm Paulina from the Playvox Product team!

    We have been discussing and analyzing this idea within the team but we want to ensure that this new feature and solution aligns seamlessly with your needs. Your experience and perspective are crucial to us, so I would love to hear from you and have a better understanding of the use cases and challenges you are currently facing. We are committed to providing solutions that genuinely enhance your team's workflow, and your input will greatly contribute to delivering an accurate and efficient solution.

    Looking forward to hearing back from you all :)

  5. 14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Under Review  ·  5 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey,
    I'm Paulina from the Playvox Product team!

    We have been discussing and analyzing this idea within the team but we want to ensure that this new feature and solution aligns seamlessly with your needs. Your experience and perspective are crucial to us, so I would love to hear from you and have a better understanding of the use cases and challenges you are currently facing. We are committed to providing solutions that genuinely enhance your team's workflow, and your input will greatly contribute to delivering an accurate and efficient solution.

    Looking forward to hearing back from you all :)

  6. 1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey! This idea has been covered with the new "reprocessing late interactions" feature.
    Whenever you find that an assignment couldn't find any or found fewer interactions than expected to evaluate, you can click on "Reports" for that specific workload, click on the actions option found within the active assignment, and reprocess the workload to look for more interactions that meet the required criteria!
    Let me know if this serves as the solution for this idea!

    Looking forward to your comments :)
    - Paulina

  7. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Reports  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey!
    Filtering by scorecard header custom fields is now possible in the new Quality Reports!
    You can select a scorecard that contains header custom fields in the Scorecard Report, click on the advanced filters (+), and under the custom fields options you'll be able to filter by one or multiple items.

    Let me know if this feature covers this idea!
    Looking forward to your response :)

  8. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment

    Hey!
    When navigating the Quality settings module, you can enable the option to "Allow users to skip an agent's last interaction in their Workload assignment". If this permission is enabled, evaluators can skip the last interaction found for an agent, and it won't be replaced because it is the last interaction that the system found for that specific agent that meets the criteria set in the QA filter and Workload settings. Otherwise, if the permission is not enabled, evaluators won't be able to skip the last interaction found for that specific agent. However, if the system has found more interactions associated with that agent, meeting the criteria required for the workload, evaluators will be able to skip the interaction and another one will be brought to the assignment to replace the skipped one.

    Also, the "Skip Interactions in 'Evaluate the Agent' Workloads" and "Quality Settings" help center articles can guide you through these different options and scenarios!

    Please let me know if this explanation meets what you're looking for in this idea!