Settings and activity
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2 votes
Mercedes Bickerstaff
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5 votes
An error occurred while saving the comment Mercedes Bickerstaff
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3 votesMercedes Bickerstaff
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4 votes
An error occurred while saving the comment Mercedes Bickerstaff
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Absolutely need a way in Playvox to add, track, and collect data on the corrective actions necessary for completed evaluations. Would love a way to track if follow up actions needed on a completed evaluation were taken by the assigned team lead to review, coach/action follow up, and sign off for completion. And have data on the sign off by team lead that x,y,z, steps were taken to complete follow ups on all evaluations they are tagged to review. Love the above idea of statuses to show what's not started, pending, and completed.
Mercedes Bickerstaff
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10 votesMercedes Bickerstaff
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2 votesMercedes Bickerstaff
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3 votesMercedes Bickerstaff
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4 votesMercedes Bickerstaff
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2 votesMercedes Bickerstaff
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9 votesMercedes Bickerstaff
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8 votesMercedes Bickerstaff
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8 votesMercedes Bickerstaff
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6 votesMercedes Bickerstaff
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4 votesMercedes Bickerstaff
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2 votesMercedes Bickerstaff
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5 votesMercedes Bickerstaff
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9 votesMercedes Bickerstaff
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12 votesMercedes Bickerstaff
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2 votesMercedes Bickerstaff
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1 voteMercedes Bickerstaff
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As new analysts get onboarded and are learning how to use Playvox, every so often they evaluate for the wrong user/team (putting their own name and team assigned to standalone evaluations vs the user/team they are evaluating for) and sometimes results in the wrong scorecards being used. Would love the ability as a super admin to update the user and team originally picked for a completed evaluation to correct this when it wrong vs currently submitting in a request to support team to manually update on the backend. May save some support effort having this ability to self-service.