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Settings and activity

14 results found

  1. Hide questions marked N/A to the agent in the evaluation result page

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Shane Ross supported this idea  · 

  2. New Report Tab update missing some of the basics

    6 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Shane Ross supported this idea  · 

  3. Disputes: N/A option in the dispute validity in addition to accept and reject

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Shane Ross supported this idea  · 

  4. Ability to dispute the feedback options selected in the audit

    9 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Shane Ross supported this idea  · 

  5. Notification filters for Slack Integration

    1 vote

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    Acknowleged  ·  0 comments  ·  Integrations » Existing  ·  Admin →
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    Shane Ross shared this idea  · 

  6. To be able to organize the agents in the workload by alphabetic order

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Shane Ross supported this idea  · 

  7. Marking an agent as out of office/sick/vacation

    6 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Shane Ross supported this idea  · 

  8. No Future dates on Date fields

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Shane Ross supported this idea  · 

  9. New Analyst report: Disputes per Analyst (accepted and not accepted)

    5 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Shane Ross supported this idea  · 

  10. The ability to edit a participant's calibration answers

    5 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 

  11. Calibration score based on complete evaluations in a calibration session

    11 votes

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    Under Review  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 

  12. Restrict the result view for participants of a calibration to their own result only

    7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 

  13. Ability to edit Participation list for Calibration

    5 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 
    Shane Ross shared this idea  · 

  14. A report to list all agents that have NOT be evaluated within a given time frame

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Shane Ross commented  · 

    I occasionally have an issue where some agents were not evaluated and I need to find out who did not assess them so I can follow up. There is currently no report for this, and I think it would be a good addition.

    Shane Ross supported this idea  ·