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Settings and activity

11 results found

  1. Notification filters for Slack Integration

    1 vote

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    0 comments  ·  Integrations » Existing  ·  Admin →
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    Shane Ross shared this idea  · 

  2. To be able to organize the agents in the workload by alphabetic order

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Shane Ross supported this idea  · 

  3. Marking an agent as out of office/sick/vacation

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Shane Ross supported this idea  · 

  4. No Future dates on Date fields

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Shane Ross supported this idea  · 

  5. When a dispute is submitted an email should be sent to the supervisor/team leader or others that have permissions.

    17 votes

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    Acknowleged  ·  4 comments  ·  Quality » Disputes  ·  Admin →
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    Shane Ross commented  · 

    If this is implemented, I would like an option to turn it on or off. As a large company, we do thousands of assessments a week, and if even 1% of those get disputes, we would be bombarded with unnecessary emails.

  6. New Analyst report: Disputes per Analyst (accepted and not accepted)

    4 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Shane Ross supported this idea  · 

  7. The ability to edit a participant's calibration answers

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 

  8. Calibration score based on complete evaluations in a calibration session

    9 votes

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    Under Review  ·  2 comments  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 

  9. Restrict the result view for participants of a calibration to their own result only

    6 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 

  10. Ability to edit Participation list for Calibration

    5 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Admin →
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    Shane Ross supported this idea  · 
    Shane Ross shared this idea  · 

  11. A report to list all agents that have NOT be evaluated within a given time frame

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Shane Ross commented  · 

    I occasionally have an issue where some agents were not evaluated and I need to find out who did not assess them so I can follow up. There is currently no report for this, and I think it would be a good addition.

    Shane Ross supported this idea  ·