Settings and activity

14 results found

1. Hide questions marked N/A to the agent in the evaluation result page

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Shane Ross supported this idea  ·  Aug 15, 2024

2. New Report Tab update missing some of the basics

   7 votes

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   Shane Ross supported this idea  ·  Aug 15, 2024

3. Disputes: N/A option in the dispute validity in addition to accept and reject

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   Shane Ross supported this idea  ·  Aug 15, 2024

4. Ability to dispute the feedback options selected in the audit

   9 votes

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   Shane Ross supported this idea  ·  Aug 15, 2024

5. Notification filters for Slack Integration

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   Shane Ross shared this idea  ·  Mar 13, 2024

6. To be able to organize the agents in the workload by alphabetic order

   3 votes

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   Shane Ross supported this idea  ·  Oct 13, 2023

7. Marking an agent as out of office/sick/vacation

   6 votes

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   Shane Ross supported this idea  ·  Oct 13, 2023

8. No Future dates on Date fields

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   Shane Ross supported this idea  ·  Oct 13, 2023

9. New Analyst report: Disputes per Analyst (accepted and not accepted)

   5 votes

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   Shane Ross supported this idea  ·  May 26, 2023

10. The ability to edit a participant's calibration answers

    5 votes

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Shane Ross supported this idea  ·  Apr 27, 2023

11. Calibration score based on complete evaluations in a calibration session

    11 votes

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    Under Review  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Shane Ross supported this idea  ·  Apr 27, 2023

12. Restrict the result view for participants of a calibration to their own result only

    7 votes

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Shane Ross supported this idea  ·  Apr 27, 2023

13. Ability to edit Participation list for Calibration

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    6 votes

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    Acknowleged  ·  3 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Shane Ross supported this idea  ·  Apr 27, 2023
    Shane Ross shared this idea  ·  Mar 23, 2023

14. A report to list all agents that have NOT be evaluated within a given time frame

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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    Shane Ross commented  ·  Oct 31, 2022  ·  Edit…  ·  Delete…

    I occasionally have an issue where some agents were not evaluated and I need to find out who did not assess them so I can follow up. There is currently no report for this, and I think it would be a good addition.

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    Shane Ross supported this idea  ·  Oct 31, 2022