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  1. 1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Matthew Prokop shared this idea  · 
  2. 4 votes

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    Acknowleged  ·  1 comment  ·  Community » Other  ·  Admin →
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    Matthew Prokop commented  · 

    not only formatting styles, but the ability to post pictures or screenshots between lines of text would be super helpful!

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  3. 4 votes

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  4. 10 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
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    Matthew Prokop commented  · 

    to add onto this idea some more:

    this would be particularly helpful in cases in which a PV client does not use Interactions because of a specific CRM setup or custom CRM that doesn't 100% work with Interactions, etc.

    What would be great is if you could make a workload, select the analysts for said workload, and then either:

    A. click and drag the agents to the analyst evaluating them

    or

    B. Select the agent needing to be evaluated and then assign an amount of evaluations coming from Analyst A, B, C, etc...

    Option B might even be better.

    Matthew Prokop shared this idea  · 
  5. 13 votes

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    Matthew Prokop supported this idea  · 
  6. 1 vote

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  7. 1 vote

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  8. 3 votes

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    Under Review  ·  1 comment  ·  Quality » Filters  ·  Admin →
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    Matthew Prokop supported this idea  · 
  9. 3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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  10. 8 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Matthew Prokop supported this idea  · 
  11. 5 votes

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    Planned  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Matthew Prokop supported this idea  · 
  12. 8 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Matthew Prokop supported this idea  · 
  13. 4 votes

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    Matthew Prokop supported this idea  · 
  14. 21 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Matthew Prokop supported this idea  · 
  15. 13 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Matthew Prokop commented  · 

    fully support this idea - minus the excel sheet bit. please, God, no more excel. :D

    Lists with boxes to check off the agents within the workloads would be great - you could simply apply some of the features in scorecards for this.

    Matthew Prokop supported this idea  · 
  16. 18 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Matthew Prokop commented  · 

    I second this - especially: GENERAL trend by scorecard questions would be great (not errors or correct, but overall score in %)

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  17. 2 votes

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    Matthew Prokop shared this idea  ·