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Settings and activity

7 results found

  1. Dynamic Team Selection/Historic Data Accuracy

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Ian Motiee shared this idea  · 

  2. Permission for a different role to sign evaluations

    9 votes

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    Acknowleged  ·  3 comments  ·  Quality » Evaluations  ·  Admin →
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    Ian Motiee commented  · 

    This would be great to allow certain users the ability to sign off on evaluations for users that no longer have access to Playvox. Only concern is that it might be abused and create a skew in signing data.

    Ian Motiee supported this idea  · 

  3. Backlog Completion Settings

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Ian Motiee commented  · 

    I understand this isn't ideal, as workloads are trying to measure the analyst's abilities to complete within the time before the new assignment is submitted. However, flexibility would be ideal.

    Ian Motiee shared this idea  · 

  4. Add the ability to approve or remove the ability to skip interactions in WL

    4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Ian Motiee supported this idea  · 

  5. Use different term than "Rejected"

    8 votes

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    Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Admin →
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    Ian Motiee supported this idea  · 
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    Ian Motiee commented  · 

    In a previous QA Setting w/ a different employer, we titled disputes as "Overturned"(Dispute Accepted) and "Rating Upheld"(Dispute Rejected) as we've had 1-2 instances of user errors when handling disputes in Playvox.

  6. Show Evaluation info inside Dispute

    12 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Ian Motiee supported this idea  · 

  7. Workload connected to multiple filters

    27 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Ian Motiee supported this idea  ·