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Settings and activity

7 results found

  1. Include Playvox user ID as seen in the URL when exporting active users

    1 vote

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    Under Review  ·  1 comment  ·  Platform » User Management  ·  Admin →
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    AdminKarina Ceron V (Product manager, Playvox) commented  · 

    Hello!

    I would like to gain a clearer understanding of the purpose behind this data. Could you please share the use cases you have in mind that require this information?

    Thank you for your help!

  2. Evaluate the Analyst Dispute feature

    25 votes

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    Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Admin →
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    AdminKarina Ceron V (Product manager, Playvox) commented  · 

    This idea remains open just for disputing reviews

  3. Notification preferences

    1 vote

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    Acknowleged  ·  0 comments  ·  Platform » Notifications  ·  Admin →
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    AdminKarina Ceron V (Product manager, Playvox) shared this idea  · 

  4. Enable the team to copy and paste groups of agents while assigning a coaching

    2 votes

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    AdminKarina Ceron V (Product manager, Playvox) supported this idea  · 

  5. Pull reports on evaluation time, average time, time per analyst.

    10 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    AdminKarina Ceron V (Product manager, Playvox) supported this idea  · 

  6. Dynamic Team Selection/Historic Data Accuracy

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    AdminKarina Ceron V (Product manager, Playvox) supported this idea  · 

  7. Large Team Workload Automations

    6 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    AdminKarina Ceron V (Product manager, Playvox) supported this idea  ·