Settings and activity
39 results found
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3 votesChime QI shared this idea ·
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9 votes
An error occurred while saving the comment Chime QI supported this idea · -
3 votesChime QI supported this idea ·
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2 votesChime QI shared this idea ·
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28 votesChime QI supported this idea ·
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1 voteChime QI shared this idea ·
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14 votesChime QI supported this idea ·
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16 votesChime QI supported this idea ·
An error occurred while saving the comment Chime QI commentedQAs cannot dispute ETAs as they are categorized as a calibration.
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3 votes
Hi there!
Thank you for sharing your valuable ideas with us!
We appreciate your input and believe that every idea contributes to making Playvox even better.
We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
An error occurred while saving the comment Chime QI commentedDepends on the team but we need to add other users to the team as view access is controlled by whether a user is set as "Team Leader" of the team. This includes adding QA Managers, Operational Managers, Site Leaders, Trainers, and at times, Quality Analysts. If we do not add them, they cannot view reports, evaluations, disputes, etc. We cannot provide BPO leadership to "View all" access as we have multiple BPOs on the platform. There should not be any limit to number of team leaders we can add.
Yes, I would like to participate in team hierarchy user research.
Chime QI shared this idea · -
1 voteChime QI shared this idea ·
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4 votesChime QI shared this idea ·
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2 votes
An error occurred while saving the comment Chime QI commentedAbility to snooze assignments or set as 0% so the QA doesn't have to be removed from the workload if they are OOO.
Chime QI shared this idea · -
1 voteChime QI shared this idea ·
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1 voteChime QI shared this idea ·
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2 votesChime QI shared this idea ·
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1 voteChime QI shared this idea ·
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1 voteChime QI shared this idea ·
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1 voteChime QI shared this idea ·
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2 votes
An error occurred while saving the comment Chime QI commentedIt will also be great if we can filter data based on the feedback options selected.
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2 votesChime QI shared this idea ·
Evaluations remains unsigned after agents are attrited before they sign. This is impacting vendor's acknowledgement rate. Need ability for TLs to sign after an agent becomes inactive, however should not have ability to sign before an agent becomes inactive.