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39 results found

  1. Ability to archive scorecards without impacting Calibrations / ATA

    3 votes

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    Prioritized  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Chime QI shared this idea  · 

  2. Permission for a different role to sign evaluations

    9 votes

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    Acknowleged  ·  3 comments  ·  Quality » Evaluations  ·  Admin →
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    Chime QI commented  · 

    Evaluations remains unsigned after agents are attrited before they sign. This is impacting vendor's acknowledgement rate. Need ability for TLs to sign after an agent becomes inactive, however should not have ability to sign before an agent becomes inactive.

    Chime QI supported this idea  · 

  3. Track Deleted Audits

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Chime QI supported this idea  · 

  4. Ability to delete assigned workload

    2 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  5. Workload connected to multiple filters

    27 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI supported this idea  · 

  6. Do not use ALL CAPS

    1 vote

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    Acknowleged  ·  0 comments  ·  Platform » Look and Feel  ·  Admin →
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    Chime QI shared this idea  · 

  7. Track evaluated and skipped agents

    14 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Chime QI supported this idea  · 

  8. Evaluate the Analyst Dispute feature

    16 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Admin →
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    Chime QI supported this idea  · 
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    Chime QI commented  · 

    QAs cannot dispute ETAs as they are categorized as a calibration.

  9. Ability to add more than 60 team leaders to a team

    3 votes

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    3 comments  ·  Platform » Teams Management  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    Thank you for sharing your valuable ideas with us! 

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

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    Chime QI commented  · 

    Depends on the team but we need to add other users to the team as view access is controlled by whether a user is set as "Team Leader" of the team. This includes adding QA Managers, Operational Managers, Site Leaders, Trainers, and at times, Quality Analysts. If we do not add them, they cannot view reports, evaluations, disputes, etc. We cannot provide BPO leadership to "View all" access as we have multiple BPOs on the platform. There should not be any limit to number of team leaders we can add.

    Yes, I would like to participate in team hierarchy user research.

    Chime QI shared this idea  · 

  10. Ability to create scorecard templates

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Chime QI shared this idea  · 

  11. Ability to set the days of the week (ex. M - F) when workloads will run

    4 votes

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    Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  12. Ability to snooze workload for QAs

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Chime QI commented  · 

    Ability to snooze assignments or set as 0% so the QA doesn't have to be removed from the workload if they are OOO.

    Chime QI shared this idea  · 

  13. Show percentage already assigned in workload settings

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  14. Add scheduled workload data to Playvox API

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  15. Remember filter settings when going back to the page.

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Chime QI shared this idea  · 

  16. Make sorting order of teams consistent

    1 vote

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    Acknowleged  ·  0 comments  ·  Platform » Other  ·  Admin →
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    Chime QI shared this idea  · 

  17. Evaluations should not be editable if signed

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Chime QI shared this idea  · 

  18. Do not reset evaluation distribution percentage everytime Analyst is added / removed from Workload

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  19. Feedback Options

    2 votes

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    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Chime QI commented  · 

    It will also be great if we can filter data based on the feedback options selected.

    Chime QI supported this idea  · 

  20. List assigned evaluations in chronological order

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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