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Settings and activity

35 results found

  1. Ability to archive scorecards without impacting Calibrations / ATA

    3 votes

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    Prioritized  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Chime QI shared this idea  · 

  2. Permission for a different role to sign evaluations

    9 votes

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    Acknowleged  ·  3 comments  ·  Quality » Evaluations  ·  Admin →
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    Chime QI commented  · 

    Evaluations remains unsigned after agents are attrited before they sign. This is impacting vendor's acknowledgement rate. Need ability for TLs to sign after an agent becomes inactive, however should not have ability to sign before an agent becomes inactive.

    Chime QI supported this idea  · 

  3. Track Deleted Audits

    3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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  4. Ability to delete assigned workload

    2 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  5. Workload connected to multiple filters

    28 votes

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    Started  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI supported this idea  · 

  6. Track evaluated and skipped agents

    14 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Chime QI supported this idea  · 

  7. Evaluate the Analyst Dispute feature

    25 votes

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    Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Admin →
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    Chime QI supported this idea  · 
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    Chime QI commented  · 

    QAs cannot dispute ETAs as they are categorized as a calibration.

  8. Ability to create scorecard templates

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Chime QI shared this idea  · 

  9. Ability to set the days of the week (ex. M - F) when workloads will run

    4 votes

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    Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  10. Ability to snooze workload for QAs

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Chime QI commented  · 

    Ability to snooze assignments or set as 0% so the QA doesn't have to be removed from the workload if they are OOO.

    Chime QI shared this idea  · 

  11. Show percentage already assigned in workload settings

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  12. Add scheduled workload data to Playvox API

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  13. Remember filter settings when going back to the page.

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Chime QI shared this idea  · 

  14. Evaluations should not be editable if signed

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Chime QI shared this idea  · 

  15. Do not reset evaluation distribution percentage everytime Analyst is added / removed from Workload

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  16. Feedback Options

    2 votes

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    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Chime QI commented  · 

    It will also be great if we can filter data based on the feedback options selected.

    Chime QI supported this idea  · 

  17. List assigned evaluations in chronological order

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  18. Error calculated on 0 point questions

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Other  ·  Admin →
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    Chime QI commented  · 

    If the answer is a fail all question, the agent/TL cannot dispute it because Playvox think it is correct (Total Points Achieved = Max Score). However like mentioned above, it is considered an error in the reports.

  19. Update QA workflow to capture AHT accurately

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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  20. Search users by their full name

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Other  ·  Admin →
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