Settings and activity

31 results found

1. Ability to archive scorecards without impacting Calibrations / ATA

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   Prioritized  ·  0 comments  ·  Quality » Scorecards  ·  Delete…  ·  Admin →
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   Chime QI shared this idea  ·  Oct 19, 2022

2. Permission for a different role to sign evaluations

   9 votes

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   Acknowleged  ·  3 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Chime QI commented  ·  Oct 3, 2022  ·  Edit…  ·  Delete…

   Evaluations remains unsigned after agents are attrited before they sign. This is impacting vendor's acknowledgement rate. Need ability for TLs to sign after an agent becomes inactive, however should not have ability to sign before an agent becomes inactive.

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   Chime QI supported this idea  ·  Sep 30, 2022

3. Track Deleted Audits

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   Chime QI supported this idea  ·  Sep 30, 2022

4. Ability to delete assigned workload

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   Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Chime QI shared this idea  ·  Sep 26, 2022

5. Track evaluated and skipped agents

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   Chime QI supported this idea  ·  Sep 21, 2022

6. Evaluate the Analyst Dispute feature

   25 votes

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   Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Chime QI supported this idea  ·  Sep 21, 2022
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   Chime QI commented  ·  Aug 30, 2022  ·  Edit…  ·  Delete…

   QAs cannot dispute ETAs as they are categorized as a calibration.

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7. Ability to create scorecard templates

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   Chime QI shared this idea  ·  Aug 30, 2022

8. Ability to set the days of the week (ex. M - F) when workloads will run

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   4 votes

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   Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Chime QI shared this idea  ·  Aug 30, 2022

9. Ability to snooze workload for QAs

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   Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Chime QI commented  ·  Aug 30, 2022  ·  Edit…  ·  Delete…

   Ability to snooze assignments or set as 0% so the QA doesn't have to be removed from the workload if they are OOO.

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   Chime QI shared this idea  ·  Aug 30, 2022

10. Show percentage already assigned in workload settings

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    Chime QI shared this idea  ·  Aug 30, 2022

11. Add scheduled workload data to Playvox API

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    Chime QI shared this idea  ·  Aug 30, 2022

12. Remember filter settings when going back to the page.

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    Chime QI shared this idea  ·  Aug 26, 2022

13. Evaluations should not be editable if signed

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    Chime QI shared this idea  ·  Aug 26, 2022

14. Do not reset evaluation distribution percentage everytime Analyst is added / removed from Workload

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    Chime QI shared this idea  ·  Aug 18, 2022

15. Feedback Options

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    Chime QI commented  ·  Aug 18, 2022  ·  Edit…  ·  Delete…

    It will also be great if we can filter data based on the feedback options selected.

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    Chime QI supported this idea  ·  Aug 18, 2022

16. List assigned evaluations in chronological order

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    Chime QI shared this idea  ·  Aug 18, 2022

17. Error calculated on 0 point questions

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    Chime QI commented  ·  Aug 18, 2022  ·  Edit…  ·  Delete…

    If the answer is a fail all question, the agent/TL cannot dispute it because Playvox think it is correct (Total Points Achieved = Max Score). However like mentioned above, it is considered an error in the reports.

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18. Update QA workflow to capture AHT accurately

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    Chime QI shared this idea  ·  Aug 18, 2022

19. Search users by their full name

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    Chime QI shared this idea  ·  Aug 18, 2022

20. Quality reports add custom fields as filters

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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    🚀Exciting News: Your input is shaping our product!

    Coming soon, the Section and Question reports will allow you to filter and analyze data using:

    • Scorecard header custom fields
    • Section custom fields
    • User custom fields

    We can't wait for you to experience this enhancement firsthand!

    Chime QI supported this idea  ·  Aug 18, 2022