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  1. 13 votes

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    Acknowleged  ·  7 comments  ·  Quality » Evaluations  ·  Admin →
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    Chime QI commented  · 

    Agree. A checkbox should be used when selecting from multiple options. A distinct button is better UX wise.

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  2. 3 votes

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    Prioritized  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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  3. 9 votes

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    Acknowleged  ·  3 comments  ·  Quality » Settings  ·  Admin →
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    Chime QI commented  · 

    Evaluations remains unsigned after agents are attrited before they sign. This is impacting vendor's acknowledgement rate. Need ability for TLs to sign after an agent becomes inactive, however should not have ability to sign before an agent becomes inactive.

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  4. 3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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  5. 2 votes

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 
  6. 14 votes

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    Prioritized  ·  5 comments  ·  Quality » Workloads  ·  Admin →
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  7. 25 votes

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    Prioritized  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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  8. 1 vote

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  9. 13 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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  10. 19 votes

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    Under Review  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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  11. 14 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Admin →
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    Chime QI supported this idea  · 
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    Chime QI commented  · 

    QAs cannot dispute ETAs as they are categorized as a calibration.

  12. 3 votes

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    Hi there!

    Thank you for sharing your valuable ideas with us! 

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

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    Chime QI commented  · 

    Depends on the team but we need to add other users to the team as view access is controlled by whether a user is set as "Team Leader" of the team. This includes adding QA Managers, Operational Managers, Site Leaders, Trainers, and at times, Quality Analysts. If we do not add them, they cannot view reports, evaluations, disputes, etc. We cannot provide BPO leadership to "View all" access as we have multiple BPOs on the platform. There should not be any limit to number of team leaders we can add.

    Yes, I would like to participate in team hierarchy user research.

    Chime QI shared this idea  · 
  13. 1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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  14. 4 votes

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    Acknowleged  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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  15. 1 vote

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Chime QI commented  · 

    Ability to snooze assignments or set as 0% so the QA doesn't have to be removed from the workload if they are OOO.

    Chime QI shared this idea  · 
  16. 1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  17. 1 vote

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  18. 2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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  19. 1 vote

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    Acknowleged  ·  0 comments  ·  Platform » Other  ·  Admin →
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  20. 1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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