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  1. 1 vote

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  2. 2 votes

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    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Chime QI commented  · 

    It will also be great if we can filter data based on the feedback options selected.

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  3. 2 votes

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  4. 2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Other  ·  Admin →
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    Chime QI commented  · 

    If the answer is a fail all question, the agent/TL cannot dispute it because Playvox think it is correct (Total Points Achieved = Max Score). However like mentioned above, it is considered an error in the reports.

  5. 1 vote

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  6. 1 vote

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  7. 1 vote

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  8. 21 votes

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    Planned  ·  2 comments  ·  Quality » Reports  ·  Admin →
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  9. 2 votes

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  10. 2 votes

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  11. 1 vote

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  12. 1 vote

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  13. 8 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Admin →
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    Chime QI commented  · 

    Agree, it is currently tied to when Dispute was created (i.e. When Team Leads press the dispute button) and not when submitted.

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  14. 9 votes

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  15. 8 votes

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  16. 8 votes

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    Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Admin →
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  17. 2 votes

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  18. 3 votes

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  19. 1 vote

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  20. 2 votes

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    Under Review  ·  0 comments  ·  Platform » API  ·  Admin →
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