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Settings and activity

43 results found

  1. Do not reset evaluation distribution percentage everytime Analyst is added / removed from Workload

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Chime QI shared this idea  · 

  2. Feedback Options

    2 votes

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    Acknowleged  ·  2 comments  ·  Quality » Reports  ·  Admin →
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    Chime QI commented  · 

    It will also be great if we can filter data based on the feedback options selected.

    Chime QI supported this idea  · 

  3. List assigned evaluations in chronological order

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  4. Error calculated on 0 point questions

    2 votes

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    Acknowleged  ·  1 comment  ·  Quality » Other  ·  Admin →
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    Chime QI commented  · 

    If the answer is a fail all question, the agent/TL cannot dispute it because Playvox think it is correct (Total Points Achieved = Max Score). However like mentioned above, it is considered an error in the reports.

  5. Update QA workflow to capture AHT accurately

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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  6. Ability to grant multiple roles to a user

    1 vote

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    Acknowleged  ·  0 comments  ·  Platform » Roles Management/Permissions  ·  Admin →
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  7. Search users by their full name

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Other  ·  Admin →
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  8. Quality reports add custom fields as filters

    21 votes

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    Planned  ·  1 comment  ·  Quality » Reports  ·  Admin →
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  9. Enable filtering by excluding certain teams / scorecards

    2 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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  10. Separate Evaluate the Analyst data from Calibration data

    2 votes

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  11. Remove deleted evaluations from workload report

    1 vote

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  12. Ability to distinguish users with same name

    1 vote

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    Acknowleged  ·  0 comments  ·  Platform » Other  ·  Admin →
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  13. Disputes be dated from the date they were submitted and not the original evaluation date

    8 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Admin →
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    Chime QI commented  · 

    Agree, it is currently tied to when Dispute was created (i.e. When Team Leads press the dispute button) and not when submitted.

    Chime QI supported this idea  · 

  14. Advanced Dispute Reporting

    9 votes

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    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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  15. Evaluation Preview

    8 votes

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    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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  16. Use different term than "Rejected"

    8 votes

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    Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Admin →
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  17. Make saving/updating UX consistent

    2 votes

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    Acknowleged  ·  0 comments  ·  Platform » Other  ·  Admin →
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  18. Allow more than 1000 interactions when sampling by quantity

    3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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  19. Do not show "The export process may take some time..." message everytime

    1 vote

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  20. Add deleted evaluations data to Playvox API

    2 votes

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    Under Review  ·  0 comments  ·  Platform » API  ·  Admin →
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