Settings and activity

4 results found

1. Scheduled Reports - to be emailed to specific users

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   0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   AdminIsa Xavier (CSM, Playvox) supported this idea  ·  Apr 2, 2024

2. Intercom integration - filter by 'contact reason'

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   Acknowleged  ·  1 comment  ·  Integrations » Existing  ·  Delete…  ·  Admin →
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   AdminIsa Xavier (CSM, Playvox) commented  ·  Jul 18, 2023  ·  Edit…  ·  Delete…

   In addition, it would be ideal if the data field ("contact reason") can be captured automatically in the Scorecard. Currently, the workaround in use is to add a Scorecard custom field to get it captured, but it is still manual and susceptible to errors.

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   AdminIsa Xavier (CSM, Playvox) shared this idea  ·  Nov 25, 2022

3. Quality reports add custom fields as filters

   21 votes

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   Planned  ·  1 comment  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   AdminIsa Xavier (CSM, Playvox) supported this idea  ·  Feb 15, 2023

4. Workload connected to multiple filters

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   Under Review  ·  2 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   AdminIsa Xavier (CSM, Playvox) supported this idea  ·  Dec 13, 2022