Settings and activity

3 results found

1. Scheduled Reports - to be emailed to specific users

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   0 comments  ·  Workforce Management » Reporting  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminAnonymous (Admin, Playvox) responded

   
   

   AdminIsa Xavier (CSM, Playvox) supported this idea  ·  Apr 2, 2024

2. Intercom integration - filter by 'contact reason'

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   Acknowleged  ·  2 comments  ·  Integrations » Existing  ·  Delete…  ·  Admin →
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   AdminIsa Xavier (CSM, Playvox) commented  ·  Jul 18, 2023  ·  Edit…  ·  Delete…

   In addition, it would be ideal if the data field ("contact reason") can be captured automatically in the Scorecard. Currently, the workaround in use is to add a Scorecard custom field to get it captured, but it is still manual and susceptible to errors.

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   AdminIsa Xavier (CSM, Playvox) shared this idea  ·  Nov 25, 2022

3. Quality reports add custom fields as filters

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   4 comments  ·  Quality » Reports  ·  Delete…  ·  Admin →
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   Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   🚀Exciting News: Your input is shaping our product!

   Coming soon, the Section and Question reports will allow you to filter and analyze data using:

   • Scorecard header custom fields
   • Section custom fields
   • User custom fields

   We can't wait for you to experience this enhancement firsthand!

   AdminIsa Xavier (CSM, Playvox) supported this idea  ·  Feb 15, 2023