Settings and activity

6 results found

1. Send notifications to an agents TL when a coaching session is submitted for them.

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   Acknowleged  ·  1 comment  ·  Coaching » Settings  ·  Delete…  ·  Admin →
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   Megan supported this idea  ·  Sep 27, 2024

2. Coaching topics drop down

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   Planned  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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   Megan shared this idea  ·  Oct 23, 2023

3. Turn Disputes on by Platform

   2 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Megan commented  ·  Aug 29, 2023  ·  Edit…  ·  Delete…

   This will give us better control on the scorecards as sometimes we want to use scorecards for a coaching piece rather than quality feedback therefore we wouldn't want disputes to be active

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   Megan supported this idea  ·  Aug 29, 2023

4. Manual agent assignment in workloads

   10 votes

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   Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Megan supported this idea  ·  Sep 1, 2022

5. Tracking when accounts were deactivated

   3 votes

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   Acknowleged  ·  0 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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6. Being able to edit the layout of the feedback

   4 votes

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   Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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   Megan shared this idea  ·  Apr 20, 2022