Settings and activity

6 results found

1. Coaching topics drop down

   1 vote

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   Planned  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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   Megan shared this idea  ·  October 23, 2023

2. Turn Disputes on by Platform

   2 votes

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   Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Megan commented  ·  August 29, 2023  ·  Edit…  ·  Delete…

   This will give us better control on the scorecards as sometimes we want to use scorecards for a coaching piece rather than quality feedback therefore we wouldn't want disputes to be active

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   Megan supported this idea  ·  August 29, 2023

3. Manual agent assignment in workloads

   10 votes

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   Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Megan supported this idea  ·  September 01, 2022

4. Workload Open Queue

   14 votes

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   Under Review  ·  5 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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   Megan supported this idea  ·  August 01, 2022

5. Tracking when accounts were deactivated

   3 votes

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   Acknowleged  ·  0 comments  ·  Quality » Other  ·  Delete…  ·  Admin →
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6. Being able to edit the layout of the feedback

   4 votes

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   Started  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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   Megan shared this idea  ·  April 20, 2022