Settings and activity

42 results found

1. Ability to dispute the feedback options selected in the audit

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   Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Aug 14, 2024

2. Ability to remove the 'Feedback Section' comment box

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   Deniece Burton shared this idea  ·  Jul 26, 2024

3. Granular viewing access for Analyst Reviews

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   Deniece Burton shared this idea  ·  May 9, 2024

4. Ability to dispute Evaluation Reviews

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   2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hi there!

   Thank you for sharing your ideas with us! 

   Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.

   Thanks for being a valuable part of our community. 

   Karina from Product

5. bulk upload/update team leaders for teams

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   Acknowleged  ·  0 comments  ·  Platform » Settings  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Sep 12, 2023

6. To be able to view Audit Logs without having the ability to edit evaluations

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   Deniece Burton shared this idea  ·  Jun 19, 2023

7. Export evaluation logs (views, edits, etc) instead of having to access it one by one

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   Acknowleged  ·  2 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Deniece Burton supported this idea  ·  Jun 19, 2023

8. Access to an overview of all roles and their access

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   Acknowleged  ·  0 comments  ·  Platform » Roles Management/Permissions  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Mar 16, 2023

9. Ability to select feedback reasons from 2 answer options

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Feb 21, 2023

10. Send notifications to an agents TL when a coaching session is submitted for them.

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    Acknowleged  ·  1 comment  ·  Coaching » Settings  ·  Delete…  ·  Admin →
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    Deniece Burton shared this idea  ·  Jan 17, 2023

11. Be able to have a follow up or supplementary coaching session

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 9, 2022

12. Coaching form evaluations preview

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 9, 2022

13. Being able to edit the layout of the feedback

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 9, 2022

14. Have 'Select Template' button at top of template as well as/instead of the bottom

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    Deniece Burton shared this idea  ·  Sep 9, 2022

15. Manual agent assignment in workloads

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 1, 2022
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    Deniece Burton commented  ·  Sep 1, 2022  ·  Edit…  ·  Delete…

    being able to edit an active workload is becoming a critical need for us - we have just had a meeting discussing how we can work around not being able to edit active/current workloads for the current week.... all of which is creating work for us.
    Live updates to workloads for absence/project work etc is a big requirement for us.

    Save Submitting...

16. To be able to delete massively workloads insted of one by one.

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17. Restrict the result view for participants of a calibration to their own result only

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Deniece Burton shared this idea  ·  Jul 14, 2022

18. Sending notifications about expiring calibrations via Email

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    Deniece Burton supported this idea  ·  Jul 14, 2022

19. In calibration session, be able to decide what the correct answer is per criteria & select the answer for reference down the track

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    Deniece Burton supported this idea  ·  Jul 14, 2022

20. Option of replacing completed evaluations with Expert feedback/score after calibrations

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    Deniece Burton supported this idea  ·  Jul 14, 2022