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Settings and activity

38 results found

  1. Ability to dispute the feedback options selected in the audit

    9 votes
    Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Admin →
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    Deniece Burton shared this idea  · 

  2. Ability to remove the 'Feedback Section' comment box

    1 vote
    Acknowleged  ·  0 comments  ·  Quality » Scorecards  ·  Admin →
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    Deniece Burton shared this idea  · 

  3. Granular viewing access for Analyst Reviews

    1 vote
    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Deniece Burton shared this idea  · 

  4. Evaluate the Analyst Dispute feature

    25 votes
    Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Admin →
    How important is this to you?

  5. bulk upload/update team leaders for teams

    1 vote
    Acknowleged  ·  0 comments  ·  Platform  ·  Admin →
    How important is this to you?
    Deniece Burton shared this idea  · 

  6. To be able to view Audit Logs without having the ability to edit evaluations

    1 vote
    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
    How important is this to you?
    Deniece Burton shared this idea  · 

  7. Access to an overview of all roles and their access

    1 vote
    Acknowleged  ·  0 comments  ·  Platform » Roles Management/Permissions  ·  Admin →
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    Deniece Burton shared this idea  · 

  8. Ability to select feedback reasons from 2 answer options

    1 vote
    Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Admin →
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    Deniece Burton shared this idea  · 

  9. Send notifications to an agents TL when a coaching session is submitted for them.

    5 votes
    Acknowleged  ·  1 comment  ·  Coaching » Settings  ·  Admin →
    How important is this to you?
    Deniece Burton shared this idea  · 

  10. Be able to have a follow up or supplementary coaching session

    3 votes
    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
    How important is this to you?
    Deniece Burton supported this idea  · 

  11. Coaching form evaluations preview

    4 votes
    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
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    Deniece Burton supported this idea  · 

  12. Being able to edit the layout of the feedback

    4 votes
    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
    How important is this to you?
    Deniece Burton supported this idea  · 

  13. Have 'Select Template' button at top of template as well as/instead of the bottom

    1 vote
    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Admin →
    How important is this to you?
    Deniece Burton shared this idea  · 

  14. Manual agent assignment in workloads

    10 votes
    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?
    Deniece Burton supported this idea  · 
    An error occurred while saving the comment
    Deniece Burton commented  · 

    being able to edit an active workload is becoming a critical need for us - we have just had a meeting discussing how we can work around not being able to edit active/current workloads for the current week.... all of which is creating work for us.
    Live updates to workloads for absence/project work etc is a big requirement for us.

  15. To be able to delete massively workloads insted of one by one.

    2 votes
    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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  16. Restrict the result view for participants of a calibration to their own result only

    7 votes
    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Admin →
    How important is this to you?
    Deniece Burton shared this idea  · 

  17. Sending notifications about expiring calibrations via Email

    6 votes
    0 comments  ·  Quality » Calibrations  ·  Admin →
    How important is this to you?
    Planned  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting news! 🎉 Your idea is moving forward!

    We’re thrilled to bring your vision to life and deeply value your contribution.

    Stay tuned for updates as we make it happen! 😊

    Karina from Product

    Deniece Burton supported this idea  · 

  18. In calibration session, be able to decide what the correct answer is per criteria & select the answer for reference down the track

    2 votes
    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
    How important is this to you?
    Deniece Burton supported this idea  · 

  19. Option of replacing completed evaluations with Expert feedback/score after calibrations

    4 votes
    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Admin →
    How important is this to you?
    Deniece Burton supported this idea  · 

  20. Report that lists any agents NOT allocated to a workload

    4 votes
    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
    How important is this to you?
    Deniece Burton shared this idea  · 
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