Settings and activity

38 results found

1. Ability to dispute the feedback options selected in the audit

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   Acknowleged  ·  0 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Aug 14, 2024

2. Ability to remove the 'Feedback Section' comment box

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   Deniece Burton shared this idea  ·  Jul 26, 2024

3. Granular viewing access for Analyst Reviews

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   Deniece Burton shared this idea  ·  May 9, 2024

4. Evaluate the Analyst Dispute feature

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   Acknowleged  ·  5 comments  ·  Quality » Disputes  ·  Delete…  ·  Admin →
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5. bulk upload/update team leaders for teams

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   Deniece Burton shared this idea  ·  Sep 12, 2023

6. To be able to view Audit Logs without having the ability to edit evaluations

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   Deniece Burton shared this idea  ·  Jun 19, 2023

7. Access to an overview of all roles and their access

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   Acknowleged  ·  0 comments  ·  Platform » Roles Management/Permissions  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Mar 16, 2023

8. Ability to select feedback reasons from 2 answer options

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   Acknowleged  ·  0 comments  ·  Quality » Evaluations  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Feb 21, 2023

9. Send notifications to an agents TL when a coaching session is submitted for them.

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   Acknowleged  ·  1 comment  ·  Coaching » Settings  ·  Delete…  ·  Admin →
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   Deniece Burton shared this idea  ·  Jan 17, 2023

10. Be able to have a follow up or supplementary coaching session

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 9, 2022

11. Coaching form evaluations preview

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 9, 2022

12. Being able to edit the layout of the feedback

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 9, 2022

13. Have 'Select Template' button at top of template as well as/instead of the bottom

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    Acknowleged  ·  0 comments  ·  Coaching » Coaching Form  ·  Delete…  ·  Admin →
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    Deniece Burton shared this idea  ·  Sep 9, 2022

14. Manual agent assignment in workloads

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    Acknowleged  ·  3 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Sep 1, 2022
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    Deniece Burton commented  ·  Sep 1, 2022  ·  Edit…  ·  Delete…

    being able to edit an active workload is becoming a critical need for us - we have just had a meeting discussing how we can work around not being able to edit active/current workloads for the current week.... all of which is creating work for us.
    Live updates to workloads for absence/project work etc is a big requirement for us.

    Save Submitting...

15. To be able to delete massively workloads insted of one by one.

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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16. Restrict the result view for participants of a calibration to their own result only

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    Acknowleged  ·  1 comment  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Deniece Burton shared this idea  ·  Jul 14, 2022

17. Sending notifications about expiring calibrations via Email

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    0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Planned  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting news! 🎉 Your idea is moving forward!

    We’re thrilled to bring your vision to life and deeply value your contribution.

    Stay tuned for updates as we make it happen! 😊

    Karina from Product

    Deniece Burton supported this idea  ·  Jul 14, 2022

18. In calibration session, be able to decide what the correct answer is per criteria & select the answer for reference down the track

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Jul 14, 2022

19. Option of replacing completed evaluations with Expert feedback/score after calibrations

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    Acknowleged  ·  0 comments  ·  Quality » Calibrations  ·  Delete…  ·  Admin →
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    Deniece Burton supported this idea  ·  Jul 14, 2022

20. Report that lists any agents NOT allocated to a workload

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Delete…  ·  Admin →
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    Deniece Burton shared this idea  ·  Jul 13, 2022