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  1. 4 votes

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    Deniece Burton supported this idea  · 
  2. 10 votes

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    Deniece Burton supported this idea  · 
  3. 3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Workloads  ·  Admin →
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    Deniece Burton shared this idea  · 
  4. 25 votes

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    Prioritized  ·  2 comments  ·  Quality » Workloads  ·  Admin →
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    Deniece Burton supported this idea  · 
  5. 4 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Deniece Burton shared this idea  · 
  6. 9 votes

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    Prioritized  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Deniece Burton supported this idea  · 
  7. 5 votes

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    Acknowleged  ·  0 comments  ·  Quality » Other  ·  Admin →
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    Deniece Burton supported this idea  · 
  8. 5 votes

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    Under Review  ·  5 comments  ·  Quality » Filters  ·  Admin →
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    Deniece Burton supported this idea  · 
  9. 13 votes

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    Acknowleged  ·  2 comments  ·  Quality » Other  ·  Admin →
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    Deniece Burton supported this idea  · 
  10. 3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Other  ·  Admin →
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    Deniece Burton shared this idea  · 
  11. 5 votes

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    Acknowleged  ·  1 comment  ·  Quality » Workloads  ·  Admin →
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    Deniece Burton supported this idea  · 
  12. 3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Deniece Burton commented  · 

    This would be very helpful to us, as out reporting is reliant on the categories and if one is not assigned it devalues to reporting we can build.

    Deniece Burton supported this idea  · 
  13. 13 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Deniece Burton supported this idea  · 
  14. 3 votes

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    Acknowleged  ·  1 comment  ·  Quality » Disputes  ·  Admin →
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    Deniece Burton supported this idea  · 
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    Deniece Burton commented  · 

    Totally agree with this suggestion. The whole language used throughout the Disputes section is very negative: dispute, arbitrator, rejected etc.... it creates the impression that the agent need to argue/dispute their score...
    I would support a change to a more positive/collaborative use of language such as review or appeal instead of dispute, reviewer instead of arbitrator etc.

  15. 8 votes

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    Acknowleged  ·  3 comments  ·  Quality » Disputes  ·  Admin →
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    Deniece Burton commented  · 

    I agree with this, as per my comments on another suggestion. The language used throughout disputes is very negative and confrontational.
    I like Ian's suggestions of Overturned and Upheld.

    Deniece Burton supported this idea  · 
  16. 11 votes

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    Acknowleged  ·  2 comments  ·  Quality » Disputes  ·  Admin →
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    Deniece Burton supported this idea  · 
  17. 3 votes

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    Acknowleged  ·  0 comments  ·  Quality » Reports  ·  Admin →
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    Deniece Burton shared this idea  · 
  18. 9 votes

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    Started  ·  3 comments  ·  Community » Other  ·  Admin →
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  19. 4 votes

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    Acknowleged  ·  1 comment  ·  Community » Other  ·  Admin →
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  20. 8 votes

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    Acknowleged  ·  1 comment  ·  Quality » Evaluations  ·  Admin →
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    Deniece Burton shared this idea  ·