Settings and activity
6 results found
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3 votes
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2 votes
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AdminAnonymous
(Admin, Playvox)
commented
Hello All,
Thank you for your interest in this idea. I am excited to advise that we will be working on enhancing our forecasting capabilities throughout Q2 - Q4 2025, and as part of that body of work, we will be reviewing how to merge reports that facilitate operational updates to the forecast into one area for ease of use. We will provide further updates as it progresses towards development.
If you have any questions, please do leave a comment and I will come back to you.
Kind Regards,
Kelly -
1 vote
An error occurred while saving the comment AdminAnonymous
(Admin, Playvox)
commented
Hello All,
Thank you for your interest in this idea. I am excited to advise that we will be working on enhancing our forecasting capabilities throughout Q2 - Q4 2025, and as part of that body of work, we will be adding resolution handle time charts to various forecasting reports. We will provide further updates as it progresses towards development.
If you have any questions, please do leave a comment and I will come back to you.
Kind Regards,
Kelly -
2 votes
An error occurred while saving the comment AdminAnonymous
(Admin, Playvox)
commented
Hello All,
Thank you for your interest in this idea. I am excited to advise that we will be working on enhancing our forecasting capabilities throughout Q2 - Q4 2025, and as part of that body of work, we will be implementing this idea into our forecast scenarios. We will provide further updates as it progresses towards development.
If you have any questions, please do leave a comment and I will come back to you.
Kind Regards,
Kelly -
3 votes
Hi,
Thank you for raising this enhancement with us.
I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.
In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.
The redesign is target for release in late Q2 - early Q3,
An error occurred while saving the comment AdminAnonymous
(Admin, Playvox)
commented
This request is planned to go live in Q1 of 2024 alongside an updated User Performance Metric Report
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4 votes
An error occurred while saving the comment AdminAnonymous
(Admin, Playvox)
commented
For example, I would like to have a parent group 'Australia' that contains the child groups 'Sydney' and 'Tasmania'. These child groups would then have their own teams, i.e, for Tasmania, there would be the Hobart Team and the Launceston Team.
When I access a report, I would like to be able to select 'Australia' and see that all child groups and their teams are automatically selected. When I run the report, I should be able to see the data:
Rolled up to the parent Group level or,
Broken down to the child Groups or,
Broken down to the child groups and their teams or,
Broken down to the teams, etc
Hello All,
Thank you for your interest in this idea. I am excited to advise that we will be working on enhancing our forecasting capabilities throughout Q2 - Q4 2025, and as part of that body of work, we will be implementing additional normalisation methods to enable better configurability and control of your forecast. We will provide further updates as it progresses towards development.
If you have any questions, please do leave a comment and I will come back to you.
Kind Regards,
Kelly