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  1. Add Email Column Option to User Performance Metrics

    3 votes

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    2 comments  ·  Workforce Management » Metrics  ·  Admin →
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    Planned  ·  AdminAnonymous (Admin, Playvox) responded

    Hi,


    Thank you for raising this enhancement with us. 


    I'm excited to let you know that we have planned to deliver this particular request with our upcoming redesign of User Performance Metrics.


    In the redesign, details such as a user's email, location, business roles and tags will be visible and filterable within the table.


    The redesign is target for release in late Q2 - early Q3,

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    AdminAnonymous (Admin, Playvox) commented  · 

    This request is planned to go live in Q1 of 2024 alongside an updated User Performance Metric Report

  2. Support nested groups in reporting

    4 votes

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    Acknowleged  ·  1 comment  ·  Workforce Management » System Configuration  ·  Admin →
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    AdminAnonymous (Admin, Playvox) commented  · 

    For example, I would like to have a parent group 'Australia' that contains the child groups 'Sydney' and 'Tasmania'. These child groups would then have their own teams, i.e, for Tasmania, there would be the Hobart Team and the Launceston Team.

    When I access a report, I would like to be able to select 'Australia' and see that all child groups and their teams are automatically selected. When I run the report, I should be able to see the data:

    Rolled up to the parent Group level or,
    Broken down to the child Groups or,
    Broken down to the child groups and their teams or,
    Broken down to the teams, etc